Client Support Associate Trainee (Contract)

Summary

Respond to incoming queries in the form of calls, e-mails and chat correspondence from clients (healthcare providers, financial advisors, employer representatives and individuals). Service outbound call campaigns while ensuring world-class client service and maximizing productivity.

Responsibilities

• • Respond to client queries through our support channels (calls, live chat portal and e-mails).
• • Resolve basic types of client service inquiries including those regarding personal health information, premiums and information updates, bank and investment type queries.
• • Provide excellent client service to all our clients whether internal or external.
• • Identify and assess provider and client needs and take appropriate actions to satisfy those needs.
• • Use technology to track, route and retrieve information.
• • Locate and interpret complex information from a number of databases.
• • Perform administrative tasks, including those involving client product knowledge, client-specific knowledge of plan or policy components and systems and workflow knowledge for the various lines of business.
• • Perform other related duties assigned from time to time.

Required Knowledge, Skills and Competencies

• • Excellent communication, organizational, problem solving and decision-making skills.
• • Attention to detail and quality focused.
• • Able to perform multiple tasks simultaneously.
• • Strong client service orientation.
• • Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member.
• • Flexible and able to adjust quickly and react positively to change.
• • Flexibility in following a schedule provided by the Workforce Management Associate.
• • Open to receiving feedback from the Leadership team and team members.
• • General proficiency in the use of a PC including data entry skills and knowledge of Microsoft Word/ Excel.

Preferred Qualifications

• ★ Associate Degree in Business Administration or a Client Service-related discipline from a recognized institution.
• ★ Client service background desired but not required.
• ★ Minimum of two (2) years’ working experience in a client facing environment.

Additional Information and Instructions

📋 How to Apply: 🔹If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 31, 2025. 🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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