Manager, Standards and Operations (Level 7)

Summary

The incumbent is responsible for managing the development, assessment and maintenance of standards setting, quality assurance for Island Traffic Authority, especially in the areas of driver management services, vehicle management service, safety and traffic management. The incumbent is also responsible for managing and directing the team of Standards Specialists in the provision of specifications and guidelines, inspections/investigations and monitoring of quality, security, safety and technical requirements for services. 💰Salary: $4,266,270 - $5,737,659 JMD per annum.

Responsibilities

• Management/Administrative:

  • • Prepares Individual Work Plan based on alignment with the Branch’s Operational Plan;
  • • Develops and makes presentations on various stakeholders and partners in the provision of quality and technical standards management and advice;
  • • Participates in meetings, workshops and conferences on behalf of the Branch and Authority;
  • • Provides technical advice as it relates to technical and quality standards and specifications projects and proposals, incorporating recognised standards and guidelines;
  • • Assists in the development of the Branch’s Corporate/Strategic, Operational Plans, quarterly and annual reports and budget;
  • • Advises Senior Manager, Standards, Operations and Training on area of expertise in partnership with other staff/team members to provide a comprehensive and detailed basis for all technical and quality standards recommendations and strategies;
  • • Assists in the preparation of guidelines for project proposals and plans;
  • • Manages the team of standards specialists through the development, monitoring, review, improvement and evaluation of technical and quality standards, specifications and guidelines.

• Standards and Specifications Development and Compliance Monitoring:

  • • Develops specifications provided in Technical and Operational Manuals in collaboration with the relevant Heads of Branches and Divisions for vehicle management, driver management and traffic management services;
  • • Conducts and co-ordinates, with Specialists, the monitoring of security, health and safety standards and guidelines at the ITA Service Hubs, field and site visits;
  • • Liaises and contacts Bureau of Standards and other related entities in the development, roll out and maintenance of standards;
  • • Assesses the security, usability, maintenance and operational levels of equipment and machinery utilised by the ITA;
  • • Assesses requirements set for raw materials, products and consumables from suppliers, including security features, agreements of non-disclosure or replication for other clients and monitoring of reports in relation to misuse of products provided by the ITA;
  • • Vets and maintains listing and contacts for trusted suppliers and clients for effective, efficient and safe service and product delivery;
  • • Provides veracity for ITA final products, including but not limited to, fitness and licensing documentation;
  • • Develops and approves Operational Manuals, Road Code and other technical publications from the Island Traffic Authority.

• Quality Assurance:

  • • Conducts and coordinates with direct reports for the conducting of ad hoc inspections of all ITA permanent and temporary sites for conformance with quality and technical standards;
  • • Prepares detailed reports on results and findings of inspection and categorise levels of risks and possible breaches;
  • • Implements and improves all ITA quality standards and provides corrective measures if they are not adequately followed;
  • • Conducts and co-ordinates auditing of business processes and outcomes for alignment with legal and policy obligations and objectives;
  • • Investigates customer complaints as it relates to quality standards and provides resolution and required actions to be taken;
  • • Reviews analysis provided by Statistics, Data Analytics and Management and indicates areas for improvement based on results and findings of analytical reports.

• Human Resource:

  • • Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends or initiatives correction action, where necessary, to improve performance and/or attain established personal and/or organizational goals;
  • • Participates in the recruitment of staff for the ITA and recommends transfers, promotion, termination and leave in accordance with established human resource policies and procedures;
  • • Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching;
  • • Maintains a system that fosters a culture of teamwork, integrity, engagement, high-performance and commitment to the organization’s goals and initiatives;
  • • Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
  • • Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process;
  • • Performs any other related duties that may be assigned from time to time.

Required Skills

• Core:

  • • Excellent oral and written communication skills
  • • Good interpersonal skills
  • • Excellent analytical skills
  • • Good leadership skills
  • • Integrity
  • • Customer and quality focus
  • • Team and results oriented
  • • Excellent problem-solving and decision-making skills
  • • Ability to work well under pressure

• Technical:

  • • Excellent knowledge of standards and quality assurance measures regarding safety, traffic management, driver management service and vehicle management services within the ITA
  • • Ability to conduct thorough investigations and compliance monitoring
  • • Understanding of digital solutions/systems for quality and standards assurance and monitoring

Qualifications

• • Masters Degree in Social Sciences, Public Administration or related field;
• • Training in Standards and Quality Assurance or Certification in Six Sigma or Quality Improvement Associate would be an asset;
• • Four (4) years related experience in management of quality inspections and audits, standards setting in road traffic services and development strategies for technical knowledge requirements for driver and vehicle management services.
OR
• • Bachelors Degree in Social Sciences, Public Administration or related field;
• • Six (6) years related experience in management of quality inspections and audits, standards setting in road traffic services and development strategies for technical knowledge requirements for driver and vehicle management services.

Additional Information and Instructions

• Special Condition Associated with the Job:

  • • Required frequent travel to all sections of the island, as needed for management and conducting of investigations and monitoring regarding compliance of technical, quality, safety and security standards;
  • • Will be required to work beyond normal working hours and meet tight deadlines.

Applications accompanied by résumés should be submitted no later than Tuesday, 28th January, 2025 to: Senior Director, Corporate Services Island Traffic Authority 97 B Church Street Kingston 📧 Email: ita-hr@mtw.gov.jm ℹ️ Subject: Manager, Standards and Operations (Level 7) 🔑 Please include the job title in the subject line of your email.

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