Relief Teller - Fairview (Contract)

Summary

Provide professional and attentive service to clients by accurately completing immediate core banking transactions. Take personal accountability for delivering superior client experience including, effective problem resolution. Identify client’s primary needs, look for opportunities to refer clients to the appropriate in-branch sales individual/ alternative channels.

Responsibilities

• • Deliver quality client service according to Sagicor Bank Client Service Standards.
• • Assume ownership of client problems at first point of contact.
• • Ensure appropriate escalation to supervisor or relevant personnel/department, where necessary.
• • Maintain adequate knowledge of all bank’s products and services.
• • Educate clients about appropriate products and services to satisfy needs.
• • Actively market/ promote the bank’s products & services to obtain referrals.
• • Process all transactions accurately, efficiently and in accordance with guidelines.
• • Perform custodial duties of Vault/ Treasury & ABM.
• • Receive & verify cash from Cash Processing Unit.
• • Prepare cash for shipment to Cash Processing Unit.
• • Replenish and balance ABM.
• • Collect excess cash from tellers.
• • Balance vault cash.
• • Image and scan processed documents.
• • File processed work and dispatch to Verification Unit.
• • Dispatch managers’ cheques and drafts to Centralized Reconciliation Unit.
• • Verify and process client deposits.
• • Ensure all relevant reports are completed in accordance with guidelines.
• • Perform any other duties assigned.

Required Skills

• • High degree of accuracy and attention to detail.
• • Ability to work in a fast-paced environment.
• • Strong time management skills.
• • Professionalism in dealing with all clients.
• • Effective Communication skills.
• • High degree of honesty & integrity.
• • Effective Problem-Solving Skills.

Qualifications

• • Minimum of an Associate's Degree in Banking & Finance, Economics, Business Administration or related field from a recognized tertiary institution.
• • Sound knowledge of computer software packages including spreadsheet and word processing applications.
• • Knowledge of teller functions & POCA regulations would be a distinct advantage.
• • Knowledge of client service principles.

Additional Information and Instructions

🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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