Assistant Manager, Guest Services

Summary

As an Assistant Guest Services Manager, you will be responsible for planning, directing, and coordinating activities within our organization that provide lodging and other accommodations to our guests. This role is pivotal in ensuring guest satisfaction and maintaining the highest level of service within the department.

Responsibilities

• • Oversee daily operations of the lodging department, ensuring smooth and efficient processes.
• • Develop and implement strategies for maximizing revenue and guest satisfaction.
• • Coordinate with other departments to ensure seamless integration of services and guest experiences.
• • Establish and maintain professional relationships with vendors, suppliers, and partners.
• • Monitor and maintain facilities, ensuring the highest level of cleanliness and maintenance.
• • Set performance benchmarks and monitor staff progress toward meeting these goals.
• • Resolve guest issues quickly and professionally, ensuring guest satisfaction.
• • Ensure compliance with all federal, state, and local regulations regarding lodging operations.
• • Continuously analyze and evaluate departmental performance, implementing improvements as needed.
• • Develop and manage budgets, forecasts, and financial analysis for the lodging department.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Talent Development
• • Teamwork and Collaboration
• • Action Management
• • Business Expertise
• • Championing Guest Needs
• • Impact
• • Innovation

Qualifications

• Education:

  • • Associate's Degree or Bachelor's Degree in a related field is preferred.
  • • Equivalent combination of education and experience will be considered.

• Certifications:

  • • Certified Hotel Administrator (CHA)
  • • Certified Rooms Division Executive (CRDE)
  • • Additional certifications may be required or preferred

• Work Experience:

  • • Manages the activities of service, support, or technician teams
  • • Decisions are guided by policies, procedures, and local business plan
  • • Receives guidance and oversight from higher-level manager
  • • Typically doesn't perform the work supervised
  • • Has 4 to 5 years of work experience
  • • Has 0 to 1 year of management experience

Share This Job