Client Care Associate

Summary

Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services team in the capacity of: Client Care Associate ✅ Provide assistance to clients with their respective queries in a professional, client-friendly manner. ✅ Increase public awareness of Sagicor products and services. ✅ Ensure that all documents received in the Client Care unit are accurately completed and dispatched to the respective support departments for action.

Responsibilities

• • Record and dispatch the receipts of client enrollment and change requests.
• • Log clients’ data to logged to the system; ECRIS.
• • Perform standard client care functions as per clients’ request, including educating them on their plans and benefits at the point of contact.
• • Log claims received at the front desk to the system.
• • Send Claims Resubmission requests are to the Claims Inquiries Department for processing.
• • Follow-up with Claims Inquiries and inform clients about the status of the claim resubmission.
• • Prepare and dispatch Health cards.
• • Review and process all refund requests received by the department.
• • Inform clients, by mail that their request for refund has been received and whether additional information is required.
• • Prepare letters, affix cheques, and mail or hold checks for pick up when refund cheques are received.
• • Complete and forward replaced-cheque requests to the head office for processing.
• • Handle regular cheques received from Cheque Disbursement Unit.
• • Prepare embassy letters/ certificates and reports.
• • Perform other job-related duties assigned from time to time.

Qualifications

• • Associate degree in Business Administration or related discipline from a recognized tertiary institution.
• • At least two (2) years’ working experience in a client service environment.
• • Completion of AHIP courses Parts A&B would be an asset.
• • Excellent interpersonal relations skills.
• • Sound knowledge of the Customer Relations principles.
• • Sound knowledge of Sagicor’s products, services and operations.
• • Excellent verbal and written communication skills.
• • Excellent organizational and time management skills.
• • Ability to work on own initiative.
• • In-depth knowledge of the policies and procedures governing the Government of Jamaica health insurance scheme.
• • Proficiency in computer software packages including word processing and spreadsheet applications.

Additional Information and Instructions

📌If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 15, 2024. While we appreciate all applications, only shortlisted candidates will be contacted.

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