Remote Customer Support Specialist

Summary

A Remote Customer Support Specialist provides assistance to customers by addressing inquiries, resolving issues, and ensuring satisfaction through online or phone communication.

Responsibilities

• • Respond to customer inquiries and complaints via phone, email, and chat.
• • Provide detailed information about products and services.
• • Troubleshoot and resolve product issues and concerns promptly.
• • Maintain a positive and professional attitude with all customer interactions.
• • Document customer interactions and solutions accurately.

Qualifications

• • Excellent written and verbal communication skills in English and Spanish. (Required)
• • Stable internet connection and a reliable computer setup. (Required)
• • Based in LATAM (Required)
• • Ability to work independently in a distraction-free home office.
• • A positive and professional attitude with a customer-first mindset.
• • Previous experience in customer support is a plus, but not required.
• • Strong problem-solving skills and ability to think on your feet.

Additional Information and Instructions

🌟 Note: Applicants must be fluent in both Spanish 🇪🇸 and English 🇺🇸 to qualify for this position. 🗣️💼

About Loop Support

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

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