Remote Customer Service Representative - Bilingual Positions

Summary

Join Sagility as a Bilingual Remote Customer Service Representative in Healthcare and help enhance the member experience with your dedication and expertise!

Benefits

• • Competitive pay: $15.00/hr for bilingual
• • Performance incentives
• • Paid training in a state-of-the-art video training environment
• • Comprehensive health plan available after 90 daysComprehensive health plan available after 90 days
• • Employee wellness and engagement programs
• • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities

• • Promptly and effectively manage all incoming calls
• • Conduct research to provide effective solutions for customer issues
• • Document all calls accurately
• • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
• • Strive to achieve daily team quality and customer satisfaction goals

Desired Traits and Characteristics

• • Unwavering commitment to perfect effort
• • Punctuality and dedication
• • Ability to thrive in a fast-paced environment
• • Proficiency in navigating various computer applications
• • Drive to exceed caller expectations
• • Desire to build and enhance current skills
• • Positive attitude and teamwork orientation
• • Previous healthcare experience is a plus
• • Previous call center experience is required

Qualifications

• • 18 years of age or older
• • High School Diploma or equivalent
• • Minimum of 1 year in a single job, preferably in a call center customer service environment
• • Reliable attendance with no missed time in the first 90 days
• • Ability to type 25 wpm
• • Strong oral and written communication skills
• • Comfort with desktop computer systems
• • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
• • Secure, private work area at home
• • Flexible schedule availability (Monday-Saturday)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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