Payment Operations Specialist - LATAM

Summary

Lodgify is at an exciting moment of growth and innovation. As we build new capabilities in-house, we are seeking for an engaged Payment Operations Specialist to support the growth of our Fintech team. This role will help build a world-class payments operations team that supports Lodgify’s growth by fostering innovation, ensuring compliance, and delivering exceptional service to merchants. By automating processes and driving operational excellence, we aim to contribute to a payment ecosystem that is both secure and scalable. To be successful, you must ensure the seamless operation and supervision of merchant payment processes by providing accurate, efficient, and compliant support, while continuously improving workflows and resolving issues to enhance merchant satisfaction and business performance.

Benefits

• • The freedom to work from home.
• • Salary in EUR/USD!
• • We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
• • Great culture & working environment with an international team of over 60 different nationalities.
• • Travel to our yearly team-building events at company's expense.
• • Boost your earning potential with our referral program that offers paid compensation.
• • Dive into a career adventure with endless opportunities for growth and development.
• • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

Responsibilities

• • Maintaining and supervising merchant accounts while providing support to their inquiries.
• • Supporting merchants in their onboarding process
• • Monitoring onboarding and payment workflows
• • Executing payment policies, ensuring accuracy and compliance to procedures and regulatory requirements
• • Following up and resolving payment related issues and disputes
• • Documenting payment processes and procedures
• • Supporting on requests related to payouts and fraud
• • Analyzing payment trends and propose improvements
• • Preparing and submiting merchant reports
• • Preparing daily reconciliation of payments transactions to finance department
• • Supporting the implementation of new payment related products and services
• • Collaborating with internal and external teams to address payment related issues

Qualifications

• • If you have 2 years of experience in payment operations, dispute or chargeback management
• • Strong written and verbal communication skills in English (another European language is a plus).
• • Maintain a proactive mindset with a positive, solution-oriented approach.
• • Have a strong understanding of payments systems and banking processes
• • Have excellent analytical skills with ability to analyze payment data, reconcile accounts, and resolve discrepancies
• • Detail-oriented approach with a focus on accuracy, compliance, and risk management
• • Great communication skills, with the ability to interact with cross-functional teams and external partners
• • Strong problem-solving skills and ability to proactively identify and address issues related to payment operations

About Lodgify

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

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