Loan Processing Officer

Summary

Assist the sales and support teams within the unit in a timely and efficient manner while delivering a high standard of professional service, including value-added after-sales service, to ensure client satisfaction. Be effective and efficient in managing submissions and queries and ensure they are completed in a timely manner and in keeping with the Bank’s service standards. Liaise with internal departments and external partners so that the day-to-day operations of the department run smoothly as well as actively cross-sell the Group’s products and services to new and existing clients.

Responsibilities

• • Provide superior service to all internal and external clients, consistent with Sagicor’s client service standards at every point of contact
• • Prepare loan documents after approval and sign clients in fulfilment of disbursements.
• • Prepare loan files after loan disbursement.
• • Submit loan files to Credit Quality for audit as required.
• • Assist with the preparation of security documentation.
• • Assist with the follow up of outstanding collateral and update clients’ files accordingly.
• • Assist with updating clients Know-Your-Clients information.
• • Assist with follow up of delinquent loans up that are past due.
• • File loan files and maintain proper credit filing system.
• • Assist with loan queries received through email, the client support team and other queries.
• • Request collateral release from the Disbursement unit and prepare disbursement letters.
• • Provide proper disclosure of terms and fees to clients.
• • Assist with the postings of manual loan payments and fees entries.
• • Prepare entries for posting of loan transactions.
• • Represent the Bank at sales events as required.
• • Participate in special promotions and other business development activities.
• • Market and sell Bank products and service and referral and refer clients to the Business Development Representatives.
• • Assist with resolving post loan reviews for the unit.
• • Assist with monitoring and escalating client service experience received through the platform, ECRIS.
• • Monitor, update and provide weekly reports for the various trackers in the unit.
• • Complete weekly and monthly analysis of the various reports generated for the unit.
• • Perform any other duties assigned from time to time.

Required Skills

• • Demonstrated experience in assisting people to work towards ambitious targets and sales objectives.
• • Experience in credit and collateral securities in a financial institution would be an asset.
• • Proficiency in the use of computer software packages such as word processing and spreadsheet applications.
• • Knowledge of the Bank’s credit policies and procedures.
• • High degree of accuracy and detail oriented.
• • Good organizational skills.
• • Knowledge of the Proceeds of Crime Act (POCA).
• • High degree of client service delivery and confidentiality.
• • Ability to work under pressure and on own initiative.
• • Excellent communication skills.
• • Excellent analytical and report generating skills.
• • Effective team player with good interpersonal skills.
• • Moderate supervisory management skills.

Qualifications

• • Bachelor’s degree in Banking & Finance, Business Administration, or related discipline from a recognized tertiary institution.
• • At least two (2) years working experience in financial services, customer service, marketing or sales.
• • Minimum of two (2) years leadership/ supervisory experience would be an asset.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 16, 2025. 🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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