Mobility Analyst, GSC

Summary

Join our team as a Mobility Analyst and play a key role in delivering high-quality immigration support. You'll be responsible for reviewing documentation, managing client communications, and ensuring accurate, timely visa processing. This role involves close collaboration with internal teams and stakeholders to enhance the client experience and identify opportunities for process improvement. Ideal candidates will have 1–2 years of immigration and customer service experience, strong attention to detail, and proficiency in tools like JIRA, Zendesk, and Salesforce. Fluency in English is required; additional languages are a plus. Flexibility for evening and weekend shifts is essential.

Benefits

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• • Provided computer equipment tailored to your role
• • Stock grant opportunities dependent on your role, employment status and location
• • Additional perks and benefits based on your employment status and country
• • The flexibility of remote work, including WeWork access where available

Responsibilities

• • Reviewing documentation, checking quality and accuracy of provided documents
• • Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process
• • Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines
• • Communication management between various internal and external stakeholders
• • Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience
• • Dealing directly with clients and high-priority cases in a timely and proactive manner
• • Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction
• • Providing feedback in opportunities for continuous process improvement
• • Working on special projects, as assigned
• • Offering consistent, industry-leading experience to customers and/or employees
• • Managing workload efficiently and within SLAs

Qualifications

• • 1-2 years of immigration experience
• • 1-2 years of experience in customer service
• • Working knowledge of US immigration
• • Experience using JIRA, Zendesk, Front, Salesforce
• • Attention to detail with swift execution
• • Fluent in English. Another language is a plus.
• • Flexibility to work various shifts, including evenings and weekends

About Deel

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

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