Client Support Specialist - Insurance

Summary

We employ representatives to handle mainly inbound calls from customers on site. Outbound leads are provided by the company. Approximately 90% of calls will be inbound while 10% will be outbound calls. As a customer service representative, you are expected to receive calls and answer questions, receive complaints, make sales and or troubleshoot while provide exceptional customer service.

Responsibilities

• • Answer inbound calls demonstrating product knowledge and benefits according to established department policies and procedures.
• • Identify and assess customers’ needs to achieve satisfaction.
• • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• • Conduct follow-up calls to ensure resolution.
• • Keep records of customer interactions, process customer accounts, and file documents.
• • Work closely with mentors, supervisors, and quality analysts to provide quality service to customers and represent clients effectively and efficiently.
• • Partner with management team to meet and exceed customer service expectations.
• • Maintain regular on-site attendance and adhere strictly to the company’s Attendance Policy.

Required Skills

• • Written Communication
• • Excellent Verbal Skills
• • Interpersonal Skills
• • Multi-tasking
• • Adaptability
• • Consistency/Reliability

Qualifications

• • Must be able to type 45 WPM
• • Must be experienced at navigating website pages and quickly identifying information
• • Must have effective written and oral communication skills
• • Ability to multi-task and prioritize quickly
• • Detail oriented and customer-focused
• • Possess critical thinking skills
• • Adaptable
• • Career oriented and professional
• • Experience as a Sales and/or Customer Service Representative is a plus

Additional Information and Instructions

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

About itel

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

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