Butler Manager

Summary

As a Laundry Manager, you will be responsible for hotel laundry daily operations and services. Directs and work with associate to wash, dry and iron linen for guest rooms, Food and Beverage/Culinary and employees within existing time constraints. Maintains a safe and clean work environment. Complete inspections and holds people accountable for corrective action. The position strives to ensure guest and associate satisfaction, while maximizing the department financial budget.

Responsibilities

• • Directly supervise and coordinate the work activities of cleaning personnel and laundry staff.
• • Monitor and evaluate the performance of your team, providing feedback, support, and training as needed.
• • Allocate resources efficiently and effectively to ensure work is completed according to established standards and timelines.
• • Adapt departmental plans and priorities to address resource and operational challenges.
• • Collaborate with other departments to ensure optimal cleanliness and hygiene standards are maintained across all areas of the establishment.
• • Set performance goals for staff and hold them accountable for meeting or exceeding expectations.
• • Develop and implement laundry policies and procedures in compliance with company standards and relevant regulations.
• • Ensure regular inspections are conducted to evaluate the cleanliness of all areas and ensure corrective actions are taken when necessary.
• • Participate in budget planning and financial management for the department, ensuring cost-effective operations.
• • Address and resolve any customer complaints or issues related to laundry services in a timely manner.
• • Complete additional tasks or responsibilities as assigned.
• Work Experience:

  • • Manages service, support, or professional associates and/or supervisors
  • • Adapts departmental plans and priorities to address resource and operational challenges
  • • Decisions guided by policy, resources and business plan
  • • Receives moderate guidance
  • • Has 5 to 7 years of work experience
  • • Has 2 years of management experience

Desired Traits and Characteristics

• ◆ Teamwork and Collaboration
• ◆ Action Management
• ◆ Business Expertise
• ◆ Championing Guest Needs
• ◆ Impact
• ◆ Innovation
• ◆ Interpersonal Skills
• ◆ Job Functional Knowledge
• ◆ Leadership
• ◆ Problem Solving
• ◆ Talent Development

Preferred Qualifications

• ★ Associate's Degree or Bachelor's Degree in a related field is preferred.
• ★ Certified Hospitality Supervisor (CHS)

Additional Information and Instructions

Additional certifications may be required or preferred

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