Sales Operation Manager (Western)

Summary

The Sales Operations Manager is responsible for supporting the sales team by optimizing sales processes, systems, and strategies. This role ensures the efficient operation of the Digicel+ Montego Bay Sales Operation by analyzing data, managing performance metrics, forecasting, and driving process improvements. The Sales Operations Manager will collaborate with other departments, ensuring sales teams are equipped with the tools, resources, and support needed to succeed.

Responsibilities

• Sales Performance Analysis:

  • • Monitor and report on key sales metrics, including revenue, conversion rates, and customer acquisition costs.
  • • Provide regular performance reports and analysis to sales leadership to support decision-making.
  • • Identify trends and areas for improvement based on data and feedback.

• Sales Process Optimization:

  • • Streamline and implement efficient sales processes to maximize productivity and ensure sales teams operate smoothly.
  • • Maintain and improve CRM systems, ensuring all sales data is accurately captured and easily accessible.

• Sales Forecasting and Reporting:

  • • Collaborate with the sales team to create accurate sales forecasts and set targets.
  • • Track progress toward sales goals and ensure alignment with overall business objectives.

• Collaboration with Cross-functional Teams:

  • • Work closely with marketing, finance, and product teams to ensure the sales department has the necessary support and resources.
  • • Communicate sales strategies and feedback across the organization to improve product offerings and sales approaches.

• Support for Sales Team:

  • • Provide administrative support to the Montego Bay sales team such as equipment auditing.
  • • Act as the go-to person for sales-related issues, ensuring quick resolution and minimal disruption.

Required Skills

• • Strong analytical and problem-solving skills.
• • Excellent communication and interpersonal skills.
• • Detail-oriented with the ability to manage multiple tasks and meet deadlines.
• • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• • Experience working in a fast-paced, high-growth environment.
• • Knowledge of data visualization tools (e.g. Power BI) is a plus.

Qualifications

• • Bachelor’s degree in business, Management or related field (or equivalent experience).
• • Proven experience in sales operations, sales support, or a related field.
• • Experience with CRM systems and sales analytics tools.
• • Familiarity with sales performance metrics and reporting

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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