Cash Application Analyst

Summary

The Sales Operations Team Member at Digicel appears to have a dual role with responsibilities as a D+ Inventory Operative and a Service Delivery Agent. This position involves managing inventory, supporting team operations, and ensuring the accurate processing of service requests for customers. The role requires familiarity with telecommunications equipment, inventory systems, customer service processes, and internal support procedures.

Responsibilities

• • Managing incoming receipts and reconciling unidentified, unapplied, and misapplied payments
• • Processing credit/debit memos
• • Managing inquiries from customer service & collections teams from customer payment activities
• • Transfer of daily deposits from the lockbox to customer accounts
• • Conducting chargeback process
• • Coordinate the day‑to‑day operation of the billing process, to involve liaison with the Customer and Order Management team to ensure prompt billing and resolution of queries
• • Ensure all final bills are filed on the firm’s document management system
• • Anticipate disbursements for inclusion on bills and auto‑match anticipated disbursements
• • Deal with recharges and file closures. Update VAT rates in the system when requested
• • Raise credit notes and partial credit notes within the system
• • Ensure all bills have been received in Accounts by month‑end

Desired Traits and Characteristics

• • Good team player with strong interpersonal and organizational skills
• • Ability to work independently and take ownership of projects
• • Detail oriented, and strong problem-solving skills
• • Good communication skills
• • Self‑starter, strong organizational and time management skills
• • Strong command of the Spanish language - a plus

Qualifications

• • Bachelor's degree in Finance or Accounting, or any other related field
• • Three - Four(3-4) years of relevant working experience
• • Previous relevant cash applications experience (preferably in BPM/services industry) is desirable
• • Strong understanding of the billing process
• • Proficiency in using ERP systems and MS products, such as Excel and Word
• • Excellent written and verbal communication skills

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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