IT Project Manager

Summary

The Group Technology Project Manager is a critical leader in this journey, overseeing high-impact technology projects across infrastructure, systems and applications. In this role, you will take ownership of end-to-end project delivery, ensuring alignment with organizational goals, managing diverse teams and navigating complex challenges to achieve exceptional outcomes. Your leadership will be essential in fostering collaboration, driving innovation and maintaining strong relationships with senior stakeholders and external partners.

Responsibilities

• Strategic Project Leadership:

  • • Lead and execute high-priority technology projects, ensuring successful delivery of scope, timelines, budget and quality
  • • Align projects with the organization’s strategic goals to drive innovation and business transformation

• End-to-End Project Management:

  • • Oversee all phases of project management, including initiation, planning, execution, monitoring, control and closure
  • • Manage scope, budget, timelines, risks, resources and stakeholder expectations throughout the project lifecycle

• Stakeholder Engagement:

  • • Build and maintain strong relationships with senior stakeholders across Digital, Commercial, Customer Care, Finance, HR and external partners
  • • Represent Technology confidently in key discussions, ensuring clear communication and alignment on project priorities

• Cross-Functional Collaboration:

  • • Work effectively within a matrix-managed environment, coordinating cross-functional teams to achieve project goals
  • • Drive team engagement, ensuring accountability and collaboration among geographically dispersed team members

• Risk and Issue Management:

  • • Identify project dependencies, risk and issues; develop and implement mitigation strategies to ensure project success
  • • Monitor and control project progress, proactively managing changes to keep projects on track

• Team Leadership and Motivation:

  • • Lead, coach, and inspire project teams to foster a high-performance culture and deliver outstanding results
  • • Promote a collaborative environment that encourages innovation, accountability and continuous improvement

Required Skills

• Take Ownership:

  • • Operate with minimal oversight, taking full accountability for project deliverables

• Demonstrate Strategic Thinking:

  • • Understand and align projects with broader organizational goals

• Solve Problems Proactively:

  • • Act quickly and effectively to address issues and deliver solutions

• Communicate Effectively:

  • • Build strong, clear communication channels with all stakeholders, both technical and non-technical

• Foster Collaboration:

  • • Work well in diverse, geographically dispersed teams, building trust and driving results

• Adapt to Change:

  • • Thrive in dynamic, fast-paced environments with shifting priorities

Qualifications

• • Bachelor’s Degree, preferably with technical concentration (e.g., Computer Science or Engineering)
• • 3+ years of experience managing technology projects, ideally with a proven track record of delivering complex, high-impact initiatives
• • Demonstrated experience managing cross-functional teams and engaging senior stakeholders
• • Advanced proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet)
• • Strong understanding of project management methodologies (Waterfall, Agile, Scrum)
• • Excellent organizational, communication, and interpersonal skills
• • Project Management Professional (PMP) certification or equivalent is highly desirable

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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