ICT Business Analyst (level 7)

Summary

Under the management and direction of the Manager – Business Process and Application Development, the Business Analyst is responsible for analyzing ICT development requests, documenting the requirements, and communicating them at various levels of the organisations with the goal of creating a viable solution. The Business Analyst will also collaborate in project planning and project execution for software development projects. 💰Salary: $4,66,270 - $5,737,659 JMD per annum

Responsibilities

• Management:

  • • Develops Individual Work Plans based on alignment to the overall plan for the section;
  • • Participates in meetings, seminars, workshops and conferences as required;
  • • Prepares reports and programme documents as required;
  • • Maintains customer service principles, standards and measurements.

• Technical/ Professional:

  • • Conducts data gathering and analysis to understand business strategy requirements;
  • • Contributes to the agency’s short and long term planning sessions and provides guidance to ensure understanding of business goals and direction;
  • • Provides strategic input from a business and ICT perspective;
  • • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options;
  • • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions;
  • • Analyzes client/user operations to understand their strengths and weaknesses to determine opportunities for improvements;
  • • Assists in the business process redesign/reengineering and documentation as needed for new technologies;
  • • Conducts feasibility studies and draft proposals for evaluation by appropriate users and executive staff members;
  • • Provides assistance in business case development (i.e., research, data collection, inter alia);
  • • Develops user test cases and system integration testing and validates test results during testing;
  • • Reviews and comments on business case test plans;
  • • Monitors testing process to ensure that business results are adequately tested with minimal risk;
  • • Arranges and executes test cases to facilitate the debugging process, changes and simplify integration;
  • • Ensures test strategies involve appropriate integration and process components;
  • • Investigates business problems and develops recommendations for resolution;
  • • Identifies need for technical assistance to help in problem resolution;
  • • Keeps key stakeholders informed of problems, issues, and resolutions;
  • • Analyzes performance metrics to ensure stakeholder satisfaction and expectation;
  • • Formulates strategies to ensure ICT solutions meet client/agency needs;
  • • Meets regularly with team members to gather work updates/progress, obstacles and mitigating strategies;
  • • Provides technical advice, guidance and constructive feedback to guide the decision-making process;
  • • Actively shares work, information, ideas, and technology flow freely across the ICT teams;
  • • Generates appropriate communication, process, and educational plans for mitigating the disruption of change;
  • • Devises mechanisms to identify and remove obstacles to change;
  • • Works closely with key stakeholders to understand the business requirement for projects;
  • • Designs and delivers training and presentations at workshops, seminars and other meetings, to further an understanding of the basics of Business Analysis.
  • • Maintains linkages with international organisations to keep abreast of trends in ICT that impact directly on the portfolio responsibilities of the agency;
  • • Keeps current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

• Human Resource:

  • • Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
  • • Assists with the preparation and conducts presentations on role of Division/Unit for the Orientation and Onboarding programme.
  • • Demonstrates and upholds the Agency’s core values in personal and professional behaviours to minimize reputational risks and maintain the corporate image of the Agency.

• Other:

  • • The incumbent may, from time to time be assigned duties not specifically outlined within the job description but are, however within the capacity, qualifications and experience normally expected from a person occupying this position.

Required Skills

• • Strong knowledge and experience with a Software Development Life Cycle (SDLC);
• • Demonstrated leadership and attention to detail through prior experience at strategic and tactical/implementation levels;
• • Ability to work on multiple projects at varying stages;
• • Strong decision making/problem solving skills;
• • Ability to work within and contribute to workflow processes;
• • Ability to manage customer's expectations according to internal timeliness and commitments;
• • Ability to take complicated or complex information and present it in a logical and concise manner;
• • Knowledge of database design and file management techniques;
• • Knowledge of network and operating systems including Window Server and desktop OS;
• • Principles of project estimation and planning;
• • Principles of project management, time management and problem solving;
• • Ability to monitor and report on programme/project budgets;
• • Good Knowledge of GOJ ICT systems (existing and emerging);
• • Strong ability to synthesize multiple ideas and complex information into a coherent summary, as in reports and briefing notes, and to make cogent recommendation for the modification or creation of legislation, policies and programmes;
• • Good verbal and written communication skills, with the ability to deliver presentation with tact, clarity, enthusiasm and accuracy to widely varied audiences;
• • A high level of initiative and self-motivation;
• • Demonstrated interpersonal and negotiation skills.

Qualifications

• • Bachelor’s degree in software design, Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline;
• • Specialized training in Software Design or Business Analysis;
• • Three (3) years related experience in Business Analysis or Application Development role.
OR
• • NVQJ Level 5 in software design, Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline;
• • Three (3) years related experience in a Business Analysis or Application Development role.

Additional Information and Instructions

• Working Conditions:

  • • Work will be conducted in an office outfitted with standard office equipment and specialized software.
  • • The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
  • • May be required to travel locally and overseas to conduct site visits, study tours and to attend conferences, seminars and meetings.

Applications accompanied by résumés should be submitted No later than Friday, 04 July 2025: Director, Human Resource Management and Development National Environment & Planning Agency 11 Caledonia Avenue Kingston 5 📧 Email: hrm@nepa.gov.jm 🔑 Important: Please include the job title in the subject line of your email. ⚠️ Note: While we appreciate all applications, only shortlisted candidates will be contacted.

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