Business Account Manager - St. James

Summary

The Business Account Manager will be responsible for managing a set group of customers from our SME segment of our customer base. In addition to account management, the core objective to this role is to maintain all revenues within the base, manage all issues and escalations from customers, and identify opportunities to grow revenue within the account base. This is a target based role so achievement of target is essential

Responsibilities

• • Serve as the lead point of contact for all customer account management matters
• • Build and maintain strong, long-lasting client relationships
• • Negotiate contracts and close agreements to maximize profits and meet their monthly sales quota from their assigned customers.
• • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• • Forecast and track monthly sales performance, account based activity and sales pipeline.
• • To develop and maintain a deep understanding of the full Digicel portfolio of both GSM and ICT solutions.
• • To maintain a high level of awareness of both local and market trends that could support new business development

Required Skills

• • Highly motivated, charismatic, confident
• • ICT subject matter expert
• • Good communication skills both oral & in writing
• • Excellent interpersonal skills
• • Good negotiation skills
• • Good Planning and Organizational Skills
• • Excellent networking skills
• • The ability to persuade and influence others at all levels
• • Sound business acumen and high integrity

Qualifications

• • A track record of high performance against quota
• • Ability to demonstrate capability for successful account management, GSM sales and ICT sales.
• • At least 3 years’ experience in Sales or ICT

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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