GNOC Surveillance Engineer

Summary

As a NOC Engineer, you will perform surveillance and diagnostics on all Digicel CALA networks, acting as first line of defense against any operational or performance issue on the network.

Responsibilities

• • Monitor the network and other related platform to proactively identify issues, resolve same and or escalate if needed
• • Maintain Service Level Agreement (SLA) in order to achieve 99.99 network availability
• • Inform the business, stakeholders and peers about network performance and service availability by way of an establish means of communication
• • Perform surveillance and proactive maintenance to prevent undue network outages
• • Maintains quality of service by enforcing quality and industry standards, analyzing, and resolving network quality and customer service problems

Required Skills

• • Must understand the concepts of Incident, Problem and Change Management in a telecom environment and their associated OLA’s and SLA’s
• • Thorough understanding of how different teams in telecom operations interact with each other
• • Must be willing to work in rotating morning, evening and night shifts
• • Must be proficient in all ticketing and network management or performance tools
• • Must be proficient in Microsoft Office
• • Fluent in English language, both oral and written
• • Must be a team player
• • Willing to work under pressure, in a fast paced and challenging environment

Qualifications

• • Bachelor’s degree in Electrical/Electronics/Telecommunication/IT Engineering
• • More than 3 years’ experience in telecom industry, in Network Operation Management environment
• • Spanish required as a second language

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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