Strategic Account Manager

Summary

The Strategic Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Strategic customers in both public and private sector. They serve as the liaison between Digicel and our client to ensure our customers’ requirements are met and they will maintain good business relationships by means of trust and integrity, along with excellent interpersonal skills and relationship management. Each of the named accounts the Strategic Account Manager works in will have a named Service Manager to support the customer’s needs. The Service Manager is responsible for day to day account management, the Strategic Account Manager will support the Service Manager as appropriate to ensure Digicel provides the highest level of service to our customers.

Responsibilities

• • Meets their monthly sales quota from new and existing assigned customer base and provides accurate and timely sales forecasts.
• • Excellent verbal and written communication skills, including the ability to make presentations.
• • Establish productive and professional relationships with key personnel in assigned customer accounts.
• • Time management and prioritization skills to meet deadlines and close sales in a timely manner.
• • Coordinates the involvement of company personnel, including support, service, and management resources, to assist them in successfully securing new business revenue from their customer base.
• • To develop and maintain a deep understanding of Digicel portfolio of both GSM and ICT solutions.
• • To maintain a high level of awareness of both local and market trends that could support new business development.
• • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Qualifications

• • A track record of high performance against quota
• • Ability to demonstrate capability for solution based complex sales
• • At least 3 years’ experience in ICT Sales or Telecoms
• • A degree in IT, Marketing, Project Management and/or any related field

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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