Telesales Agent

Summary

The primary responsibility of the telesales agent is to drive revenue growth by making outbound calls to potential customers, effectively pitching products/services, and closing sales. The agent will be responsible for meeting and exceeding sales targets while maintaining high levels of customer satisfaction and professionalism.

Responsibilities

• Sales Performance:

  • • Make outbound calls to potential leads and existing customers to generate sales.
  • • Achieve and exceed individual and team sales targets.
  • • Use persuasive selling techniques to convert prospects into paying customers.

• Lead Management:

  • • Efficiently manage assigned leads, ensuring prompt follow-ups.
  • • Qualify leads and prioritize high-potential opportunities.
  • • Keep accurate and up-to-date records of calls, prospects, and conversions in the CRM.

• Customer Engagement:

  • • Build rapport with customers to understand their needs and offer the most suitable solutions.
  • • Handle objections effectively to ensure successful deal closure.
  • • Provide excellent customer service during and after the sales process.

• Process Compliance:

  • • Adhere to company policies and scripts while maintaining flexibility in communication.
  • • Ensure all sales activities comply with legal and ethical standards.
  • • Follow up on pending deals to maximize conversion rates.

• Continuous Improvement:

  • • Participate in sales training and upskilling activities to improve selling techniques.
  • • Provide feedback to the sales team on market trends, customer preferences, and objections encountered.
  • • Contribute ideas to improve telesales strategies and customer engagement.

Qualifications

• • Proven experience in SMB telesales, outbound sales, or telecom sales.
• • Strong track record of meeting or exceeding sales quotas in a B2B environment.
• • Familiarity with telecom products and services (e.g., fiber optics, cloud solutions, VoIP, and mobile plans).
• • Experience handling high call volumes and managing sales pipelines effectively.
• • Knowledge of SMB market dynamics and typical communication infrastructure challenges.

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