Tour Guide - Bath Botanical Gardens

Summary

Under the supervision of the Facilities / Operations Manager, the Tour Guide is responsible for guiding visitors to the attraction by providing information and insights that help them make the most of the experience. There is also a requirement to keep up to date with new attractions that may be of interest to customers.

Responsibilities

• • Meets and welcomes guests to the Gardens;
• • Maintains visitors’ log;
• • Prepares and maintains tour routes within the Garden/Scenic Avenue;
• • Outlines the tour arrangements and timelines before beginning;
• • Explains establishment processes and operations at tour sites;
• • Conducts Garden Tours;
• • Monitors visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices;
• • Provides for physical safety of groups, performing such activities as providing first aid and directing emergency evacuation, as necessary;
• • Provides answers/information to guests in an engaging manner, demonstrating knowledge of the facility and its products and services;
• • Promotes Gardens by distributing brochures and other promotional materials;
• • Maintains linkages with Tour Operators and community stakeholders;
• • Performs any other related duties that may be assigned from time to time.

Desired Traits and Characteristics

• • Excellent customer and quality focus skills;
• • Excellent oral and written communication skills;
• • Good presentation skills;
• • Strong interpersonal skills;
• • Excellent planning and organizing skills;
• • Good time management skills;
• • Good problem-solving and decision-making skills;
• • Good conflict management skills.

Qualifications

• • Working knowledge of the Staff Orders and related Government Regulations;
• • Basic knowledge of the Branch’s operations;
• • Excellent knowledge of plants, trees, seeds and other vegetative material in the Botanical Garden;
• • Ability to memorize and recite facts clearly and accurately;
• • Basic computer skills.
• • Graduation from Ebony Park HEART Academy with NCTVET Level 2; OR Secondary Education;
• • Two (2) years’ related experience;
• • Experience in public speaking would be an asset.

Additional Information and Instructions

Special Conditions Associated with the Job: 🌬️ Required to work under extreme conditions (sun, dust and water) on occasions. Applications accompanied by résumés should be submitted no later than Wednesday, December 11th, 2024 to: 📍 Senior Director Human Resource Management and Development Division Ministry of Agriculture, Fisheries and Mining Hope Gardens Kingston 6 📧 Email: jobopportunities@moa.gov.jm ℹ️ Subject: Tour Guide (GMG/AM 1) - (Bath Botanical Gardens, St. Thomas) 🔑 Please include the job title in the subject line of your email.

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