Driver/Messenger (Level 2) (St. James & Kingston)

Summary

Under the supervision of the Fleet Administrator, the Driver/Transportation Officer at the Passport Immigration and Citizenship Agency is a vital role responsible for ensuring the safe and efficient transportation of clients, staff, materials, equipment and records. The Driver/Transportation Officer will also play a critical role in facilitating the safe and secure movement of individuals such as refugees, deportees, and other persons as directed by the Agency. The officer must demonstrate professionalism, compassion, and a high level of integrity in every aspect of their work. 💰Salary: $1,439,455 JMD per annum

Responsibilities

• Driver duties:

  • • Safely operate agency vehicles to transport staff, visitors, undocumented/illegal immigrants, and materials to designated locations island-wide.
  • • Ensure the secure handling and delivery of sensitive and confidential materials.
  • • Maintain vehicle cleanliness and undertake routine inspection of vehicles by checking engine oil, coolant, brake fluid, lights and signals etc.
  • • Adhere to all traffic laws and regulations to ensure the safety of passengers, cargo and other road users.
  • • Plan the most efficient routes island-wide in collaboration with the Fleet Administrator for daily transportation tasks.
  • • Assist with loading and unloading of materials as needed.
  • • Monitor vehicle maintenance schedules and report any issues to the Fleet Administrator.
  • • Keep accurate records of vehicle maintenance and fuel consumption.
  • • Update Daily Assignment Record Book to record stop and start movements during transit.
  • • Update movement diaries with relevant details in keeping with agency policy.
  • • Maintain comprehensive record of assets transported.
  • • Maintain register of passengers utilizing the Agency’s transportation services.
  • • Complete vehicle inspection checklist to document the condition of each vehicle before it is used and to account for any relevant damage.
  • • Coordinate with the Fleet Administrator to ensure timely vehicle inspections and insurance, registration, fitness renewals.
  • • Coordinate with the Fleet Administrator to ensure timely renewal of toll tags, fuel cards
  • • Provide excellent customer service (being courteous, discrete, polite, displaying pleasant demeanor, giving general information on places of interests/attractions), to passengers and assist with reasonable needs during transportation.
  • • Ensure familiarity with all emergency procedures and protocols pertaining to motor vehicle operations.
  • • Ensure the confidentiality of sensitive information while performing transportation duties.
  • • Take all reasonable steps to ensure the security of passengers, physical records, packages, assets and other contents while performing transportation duties.
  • • Immediately report discovery or suspected loss to the Fleet Administrator
  • • Assist in the coordination of transportation logistics for special events or meetings.
  • • Maintain a proactive approach to vehicle safety and security.
  • • Communicate effectively with the Fleet Administrator regarding any changes in transportation schedules or routes.
  • • Keep abreast of road conditions, traffic updates, and weather forecasts that may impact transportation activities.
  • • Ensure availability to perform certification test(s) administered by the applicable authority.
  • • Utilize available technology tools for efficient performance generally.

• Other:

  • • Facilitate the timely delivery and collection of documents, parcels, and correspondence between PICA departments and locations island-wide.
  • • Maintain accurate records of all deliveries and collections.
  • • Assist in the distribution of incoming mail and packages to the appropriate recipients.
  • • Coordinate with transport manager (Fleet Administrator) to prioritize urgent deliveries.
  • • Assist in the preparation of outgoing mail and packages for delivery.
  • • Respond promptly to deployment for delivery/courier services from various departments.
  • • Maintain a professional and courteous demeanor when interacting with colleagues.
  • • Coordinate with transport manager (Fleet Administrator) to organize the delivery/courier work schedule to optimize efficiency.
  • • Assist in the tracking of incoming and outgoing shipments.
  • • Provide regular status updates on deliveries in progress.
  • • Handle inquiries related to delivery/courier services and provide prompt resolutions.
  • • Collaborate with other support staff to ensure seamless communication and coordination.
  • • Utilize technology tools for efficient tracking and reporting of delivery/courier activities.

Required Skills

• Core:

  • • Confidentiality
  • • Communication
  • • Customer service orientation
  • • Critical thinking
  • • Initiative
  • • Compliant
  • • Attention to detail.
  • • Time management skills.
  • • Planning and organizing
  • • Problem-solving and decision-making abilities
  • • Interpersonal skills and emotional intelligence
  • • Flexibility and adaptability
  • • Team player mentality
  • • Results oriented
  • • Integrity and reliability
  • • Ability to work independently

• Technical:

  • • Knowledge of current road and traffic laws and regulations.
  • • Basic vehicle maintenance skills.
  • • Understanding of GPS navigation systems.
  • • Familiarity with trip planning and routing.
  • • Knowledge of vehicle safety and emergency procedures.
  • • Ability to perform pre-trip and post-trip vehicle inspections.
  • • Understanding of fuel efficiency practices.
  • • Basic computer skills for recording trip logs and vehicle maintenance records and other functions, as applicable.

Qualifications

• • Secondary Level Education Certificate/Diploma or 3 CXCs including English Language.  Minimum of three (3) years’ experience in a similar position.  Holder of an Open General Driver’s Licence to include Motor Cars, Trucks (not less than 4000 kgs. laden weight) and PPV Licence, and should be without traffic violations or endorsements.
• • Certification by the Island Traffic Authority to operate a motor vehicle owned by the Government of Jamaica.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • This position primarily involves driving responsibilities, requiring a significant amount of time on the road and in traffic.
  • • The position involves participation as a part of the agency’s first response team in event of natural or manmade hazards and/or disasters
  • • May be required to work flexible hours, including early mornings, evenings, weekends or overnight stays, to accommodate special events or operational needs.
  • • The role may involve exposure to varying weather conditions, requiring the driver to adapt driving techniques and precautions accordingly.
  • • Lifting and carrying of moderately heavy objects, such as boxes or packages, may be necessary during delivery/courier duties.
  • • Must possess the ability to lift at least 50 lbs.

For all general job applications, kindly send résumés and application letters to 📧 recruitment@pica.gov.jm. If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to submit your applications accompanied by detailed resume to: Director, Human Resources (Assigned) Passport Immigration & Citizenship Agency, 8 Waterloo Road, Kingston 10 ℹ️ Click Apply Now for the direct application link 🔗 Please indicate the name of the post that you are applying for in the subject line NO LATER THAN FRIDAY, June 6, 2025 @ 4:00 P.M. No hand delivered application will be accepted

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