Associate Analyst, Billing & Collections

Summary

Responsible for billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Responsible for the credit policy including the assessment of credit applications and outstanding credit. Collection and maintenance of customer accounts; follow-up correspondence, resolution and escalation of overdue accounts (Billing/invoicing, Credit & Collections)

Responsibilities

• • Reviews billing operations exception reports inclusive (suspense/ignore/reject file/suspect bill list/payment exceptions list) in accordance with operational SLA's, Investigating, liaising with various departments and making necessary changes on billing system to ensure non-billable calls are removed from the file and billable calls are correctly reflected on customer's invoice
• • Performs necessary validation (as per Quality Assurance checklist) on sample bills and service orders to ensure bills are correctly updated, rated and formatted, investigating any unopened/returned mail reported by Cx teams
• • Completes end to end reconciliation of any billing operation impacting systems including switch, mediation, identifying and resolving any anomalies to the respective persons
• • Coordinates customer letter generation and distribution and other customer communication as required
• • Monitors outstanding billed and unbilled revenues in accordance with agreed targets taking appropriate action where applicable
• • Ensures billing files are transferred to outsource companies/vendors and external files are uploaded to the billing system, reconciling reports, reporting and investigating any anomalies found
• • Performs various testing activities to ensure calls/ payments/ changes and additions to the billing systems are accurately recorded / updated preparing the necessary documentation of results and findings
• • Ensures bill printing and distribution metrics are in compliance with contractual SLA's
• • Assist with the payment and reconciliation of Vendor invoices
• • Handles queries/calls/ correspondences as directed from the various customer facing departments/ ACD and external areas, completing the necessary adjustments or actions as required in accordance with the company or regulatory standards
• • Assists with documentation of billing operations processes
• • Prepares and distributes daily, weekly and monthly reports as necessary
• • Keys information into the various financial systems as required performing appropriate validation checks to ensure correctness and accuracy.
• • Reconcile subsidiary ledger/books/reports to general ledger accounts, preparing journals as required on a timely basis, investigating discrepancies and notifying management of unusual or extraordinary transactions.
• • Accurately files / retrieves records with supporting documentation and assist with records retention and management where applicable.
• • Assist management in the annual (internal / external) audit.
• • Consistently maintains knowledge of all billing operations processes for the region
• • Completes any other related tasks as directed by immediate supervisor or Management.

Qualifications

• • Associate Degree and sound secondary education with a minimum of five (5) CXCs or equivalent including Mathematics, English and Accounts.
• • At least 2 years’ experience in telecommunications preferably with working knowledge in telecoms billing
• • Must possess good report writing, presentation and interpersonal skills
• • Proficiency in the use of Microsoft Office Suite and with exceptional experience in Microsoft Excel, Word and Power Point

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