Programmes Manager (GMG/SEG 3)

Summary

Under the general guidance of the Director, Victim Services, the incumbent is responsible for the coordination of the various programme components operated by the Victim Services Branch to ensure that clients are provided with the highest standard of support. These include; Children in Court Programme, Public Education Programme, Special Intervention Programmes (Overcomers in Action, Cultural Resocialization, Special Intervention Projects for Schools (S.I.P.S.), Community Based Counselling Projects, Missing Children Risk Assessment, Parenting) and National Volunteer Programme. 💰Salary: $5,198,035 - $6,990,779 JMD per annum.

Responsibilities

• To Coordinate Victim Support Services at the National Level and Establish Systems to Effectively Track and Monitor Their Implementation:

  • • Liaises with the Director VSD to participate in the development of appropriate plans for victim support.
  • • Collaborates with the Clinical Psychologist and the Regional Directors to design and develop various forms of inventories and procedures in order to maintain standard operations Nationally.
  • • Manages the implementation of policies and procedures to ensure the delivery of high-quality client service.
  • • Identifies areas for further development and implementation of victim support services Nationally.
  • • Tracks and monitors the implementation of victim support programs including client services at the Regional and Parish levels.
  • • Collaborates with the Regional Director and the Clinical Psychologist to ensure the effective management and involvement of volunteers in the delivery of client service.
  • • Liaises with the Research Officer to acquire relevant victim data/information in the form of Statistical Reports regarding performance at the Regional level.
  • • Collates reports and other relevant data from the Regional Offices and prepares interim, Quarterly, and Annual Reports.
  • • Develops and maintains a library of information on the victim support program at the National level in order to facilitate the dissemination of information and to promote the Program Nationally.
  • • Conducts field/site visits to Regional and Parish Offices to monitor operations.
  • • Directs and coordinates the activities of all program, treatment, and training of individuals in assigned Regional locations and at Head Office.
  • • Assists the Director VSD to complete quality assurance audits of the program.
  • • Collaborates with the Clinical Psychologist and the Regional Director to undertake ongoing assessments, modification, and implementation of the existing range of services available to victims.
  • • Coordinates the implementation of appropriate therapeutic interventions for victims.

• To Develop and Implement the Various Program Components of the VSD:

  • • Oversees/develops the Quality Assurance plans to monitor the implementation of each program to ensure Active Treatment (Counselling, Court etc.).
  • • Manages and implements Program Budgets; provides input to the Director, Victim Services Division for budget development; ensures programs remain within allocated budget, follow policies and procedures for procurement.
  • • Ensures financial records are complete, thorough, and submitted in a timely manner.
  • • Makes recommendations to increase the efficiency and effectiveness of the projects.

• To Develop Appropriate Levels of Engagement of Stakeholders at the National Level:

  • • Maintains and enhances, where appropriate, relationships with volunteers and other relevant stakeholders.
  • • Ensures appropriate engagement of stakeholders in victim support promotional meetings.
  • • Facilitates regular contact/dialogue with stakeholders through meetings, seminars, and other media.
  • • Monitors the impact of the victim support services on stakeholders.
  • • Forges alliances and collaborations with the key stakeholders regarding the implementation of the policy and strategies for victim support.
  • • Participates in the conduct of promotional meetings to showcase the work of the VSD.
  • • Seeks feedback from internal and external stakeholders with regard to their satisfaction with the level of service provided.
  • • Serves on various committees; Human Rights, Child Protection, Safety, High Risk, Ethics, Incident Report, etc.

• To Strengthen Relationships Between Regions and Guide the Operations of the Regional Offices:

  • • Oversees/provides staff training and supervision to ensure that staff in all regions provides quality active treatment and personal care according to regulations and policy following established routines through coaching/mentoring/training.
  • • Liaises with Regional Directors to ensure contact with victims’ families and guardians as well as stakeholders on pertinent matters.
  • • Ensures the provision of an environment that is conducive to the welfare of the service recipients (victims) and is in accordance with organizational regulations.

• To Implement Policies, Strategies, and Methodologies of the Government’s Victim Services Division:

  • • Ensures that the Ministry’s policies and procedures are followed in the implementation of new and ongoing programs.
  • • Prepares reports, briefs, and other documents as requested by the Director.

Required Skills

• Core:

  • • Adaptability
  • • Compliance
  • • Ability to use own initiative
  • • Integrity
  • • Good interpersonal skills
  • • Good oral and written communication skills
  • • Goal/Results oriented
  • • Good planning and organizing skills
  • • Teamwork and co-operation
  • • Time Management

• Technical:

  • • Accountability
  • • Attention to Detail
  • • Analytical thinking
  • • Coaching and Mentoring
  • • Flexibility
  • • Goal/Results Oriented
  • • Human Resource Management
  • • Impact and Influence
  • • Leadership
  • • Methodical
  • • Planning and Organising
  • • Presentation and Reporting
  • • Problem Solving and Decision-making
  • • Resilience
  • • Stress Tolerance
  • • Technical Skills
  • • Use and Application of Technology

• Other:

  • • Strong ability to synthesize multiple ideas and complex information into a coherent summary, as in reports and briefing notes, and to make cogent recommendation for the modification or creation of legislation, policies and programmes;
  • • Good knowledge of the Ministry’s Code of Conduct and HR policies
  • • Knowledge of the Government processes, including policy development, financial planning, performance management systems and basic theories, principles and methods of analysis;
  • • Ability to exercise sound judgment and conviction of purpose in unfavourable or unpopular situations;

Qualifications

• Specific knowledge (however acquired) required to start:

  • • Thorough knowledge of methods of programming and planning

• Qualifications and Experience:

  • • Bachelor Degree in Degree in the Social Science with emphasis on Social Work or Psychology or Counselling
  • • Five (5) years’ related work experience with at least two (2) years supervisory/management experience;

• Continuous Professional Development:

  • • Attend relevant training on emerging trends and practices within the field.
  • • Network within the profession and relevant associations to keep abreast with the industry

Additional Information and Instructions

• Specific Conditions associated with the job:

  • • Work will be conducted in an office outfitted with standard office equipment and specialized software.
  • • The environment is fast paced with on-going interactions with critical stakeholders
  • • Meeting tight deadlines which will result in high degrees of pressure, on occasions.
  • • Must have a valid driver’s license and clear driving record

Kindly submit cover letter and resume along with the name, telephone number and email address of two (2) references, one must be a former/current supervisor no later than Friday, June 6, 2025 to: Senior Director, Human Resource Management and Development Ministry of Justice 61 Constant Spring Road, Kingston 10 or via Website 🔗 Click the Apply link to apply via MOJ Website The Ministry of Justice thanks all applicants for their interest, but only those shortlisted will be contacted.

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