Telesales Agent - Digicel +

Summary

To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing. Number of persons managed/supervised and their positions

Responsibilities

• Signup customers:

  • • Position the value of Digicel + and LTE to new customers in order for them to apply for service.
  • • Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
  • • Escalate problems according to the query resolution procedure dictated by the Customer Care Centre

• Add value to each customers’ experience:

  • • Retain or re-establish relationships with customers by rapport building
  • • Anticipating future need for assistance and providing for customers’ unspoken need

• Adjustments:

  • • Modify/adjust packages as per customers’ request.
  • • Assist the process for installs, reconnections, change of services, trouble calls and special request orders into system.

• Documentation of customer request:

  • • Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
  • • Schedule and follow up customer’s order

Qualifications

• • Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics)
• • Certification in Customer Service or a related discipline is an asset
• • Certification in Sales At least six (6) months extensive sales experience in ICT, Telecoms or BPO

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Share This Job