IT Solutions Engineer - LATAM Timezone

Summary

Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet. We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support every day of the year. From MDM to device pre-configuration, our premium customer experience is disrupting the MSP industry. If you're ready for the challenge, we're expanding our incredibly talented team with ambitious growth targets over the next two years.

Benefits

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• • Provided computer equipment tailored to your role
• • Stock grant opportunities dependent on your role, employment status and location
• • Additional perks and benefits based on your employment status and country
• • The flexibility of remote work, including WeWork access where available

Responsibilities

• • Be part of a team of subject matter experts to achieve Deel IT’s services growth objectives.
• • Provide technical implementation and pre/post sales support services to Deel IT customers.
• • Build, develop, and enhance Hofy's device management services for sale to a global customer base as well as our IT services offering.
• • Lead technical support for our Sales team, key stakeholders and customer base.
• • You will be managing, deploying, configuring, and refreshing devices at Deel.

Required Skills

• Solutions enabler:

  • • You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.

• Team player:

  • • You work well as part of a remote team, but can also carry independent responsibility. When you encounter challenge you reach out to utilise the team resources available.

• Technically minded:

  • • You have solid technical knowledge and are proactive about developing your skill set and collaborating on documentation to scale to the wider team.

• Competent communicator:

  • • You are a great communicator who can break down technical problems and communicate solutions to non-experts.

• Methodical and focused:

  • • You work methodically and prioritize well to ensure delivery timelines are met and milestones are reached.

Qualifications

• This role will suit someone with a keen interest and expertise in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:

  • • Significant exposure working with and managing a Mac & Windows estate.
  • • Strong previous experience working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Jumpcloud.
  • • Experience with application packaging and deployment for both Mac & Windows.
  • • Great working knowledge of IT security.
  • • Experience automating device actions using Python, Bash/ZSH & Powershell.
  • • Demonstrate excellent interpersonal, organisational and communication skills, with the ability to work under pressure.
  • • Previous experience in a team focused on IT experience in providing technical services to 3rd-party customers and internal end-users. Pre/Post sales support would be a bonus.

About Deel

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

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