Global Service Center Analyst

Summary

The Global Service Center Analyst will play a pivotal role in driving operational excellence, delivering top-notch customer service, and ensuring smooth, efficient global processes for our clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhance the overall client experience. The role requires a balance of analytical skills and customer-focused thinking, contributing to Deel’s mission of making global employment effortless.

Benefits

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• • Provided computer equipment tailored to your role
• • Stock grant opportunities dependent on your role, employment status and location
• • Additional perks and benefits based on your employment status and country
• • The flexibility of remote work, including WeWork access where available

Responsibilities

• • Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• • Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• • Solve customer problems, and execute operations as required during the onboarding stage.
• • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Qualifications

• • 1+ years of experience in customer service, global operations, or a service center environment.
• • Strong analytical skills with experience in data analysis and problem-solving.
• • Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems.
• • Knowledge of global employment practices, payroll systems, and international labor laws is a plus.
• • Familiarity with Microsoft Office Suite and basic SQL or data visualization tools.
• • Strong leadership skills, with the ability to mentor and guide teams.
• • Exceptional communication skills (both verbal and written) for diverse audiences.
• • Adaptability in a fast-paced, ever-evolving global environment.

About Deel

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

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