Manager, High Value Customer

Summary

The Operations team is a high-performing unit specializing in account management, soft sales, and customer engagement. We are focused on driving operational excellence, enhancing customer lifetime value, and fostering long-term brand loyalty through exceptional service delivery and strategic execution

Responsibilities

• • Lead and develop a high-performing team focused on account management, soft sales, and customer engagement.
• • Drive operational excellence through process optimization, efficiency improvements, and data-driven decision-making.
• • Monitor and be accountable for Key Performance Indicators (KPIs) to ensure alignment with business goals.
• • Champion a customer-centric approach, ensuring exceptional service delivery that fosters long-term loyalty.
• • Develop strategies to enhance customer lifetime value through consultative selling and personalized engagement.
• • Oversee customer success initiatives, ensuring proactive issue resolution and continuous improvement in the customer experience.
• • Partner with internal stakeholders to align strategies and enhance service delivery.
• • Leverage analytics and customer feedback to identify process gaps, drive continuous improvements, and implement scalable solutions.

Qualifications

• • 3–5 years of management experience in the BPO industry
• • Proven experience leading high-performing teams in account management, customer success, or soft sales
• • Demonstrated ability to track, analyze, and present data-driven insights to improve engagement, retention, or conversion
• • Experience coaching, mentoring, and conducting performance reviews to drive team development
• • Strong organizational skills with the ability to manage multiple priorities and maintain high operational performance in a fast-paced environment

• Nice to Have:

  • • Bachelor’s Degree in Business Management, Marketing, or a related field
  • • Experience with consultative selling and customer retention strategies
  • • Familiarity with cross-functional collaboration and process optimization techniques
  • • Strong attention to detail and accuracy in execution
  • • Ability to work both independently and as part of a team

Additional Information and Instructions

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

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