Cosmetic Advisor Specialist (Female Only)

Summary

The Concierge is a patient’s main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

Responsibilities

• • Manages large amounts of inbound and outbound calls in a timely manner
• • Interviews, obtains and verifies patient information via phone
• • Transfers customers to the correct department to ensure continuation of service based on patient needs
• • Provides patients with information in preparation for their surgery
• • Provides recommendations for hotel and recovery home options
• • Makes appropriate modifications to their purchased services when requested
• • Processes customer payments
• • Generates invoices and conducts financial transactions ensuring they are on track and on time
• • Serves as ambassador to patients & resolves any issues as they arise
• • Performs clerical and administrative functions such as customer service and record keeping

Required Skills

• • Outstanding customer service skills
• • Strong time management and organizational skills
• • Ability to work with a high sense of urgency
• • Ability to efficiently multi-task and prioritize work

Qualifications

• • 5 CXC to include English and a numerical subject

• Exception:

  • • 3 CXC minimum with previous BPO experience.
• • Social Media Savvy
• • Minimum 1 year of customer service experience
• • Basic knowledge of medical terminology preferred
• • Plastic surgery knowledge preferred
• • HIPPA & OSHA Compliance Certification preferred

Additional Information and Instructions

• Physical Requirements:

  • • Prolonged periods of sitting at a desk, working on a computer and answering multiple phone calls per day

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

About itel

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

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