Sales Representatives (Montego Bay)

Summary

The Consumer Specialist is a hybrid, cross-trained, multi-skilled agent. This person is capable of handling first level escalated Retention, Sales and Customer Care calls for residential customers. The Consumer Specialist’s primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service, or are at risk of leaving, due to service failures, competitive offers and billing issues. The Consumer Specialist must continually demonstrate strong sales skills in the areas of negotiation, save techniques, and interpersonal communication & problem-solving skills, which will maintain long term customer relations with the existing customer base while reducing churn and increasing revenue.

Responsibilities

• • Answers escalated calls transferred to the queue for Retention, disconnect and move order call types routed via the IVR. Use saving techniques that involve negotiation & interpersonal communication skills, to prevent customer churn. also Is also responsible for reselling customers on the benefits of having the client's service, subsequently protecting existing revenue.
• • Resolves complex/escalated customer problems in partnership with other teams to ensure long-term solutions to avoid future issues.
• • Keeps current with Promotions, Products and Technology necessary to meet or exceed sales goals.
• • Regular attendance and promptness for work are essential functions of this position. Absenteeism and tardiness significantly impact the ability of the Company and position peers to meet customer needs.

Qualifications

• • Minimum 5 CXC passes including English A and Mathematics
• • 1 year experience in telemarketing or face-to-face sales experience
• • Aptitude for multitasking (working with multiple interfaces)

Additional Information and Instructions

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

About itel

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

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