User Support Officer - Corporate and Liaison Services Division

Summary

Under the direct supervision of the Director, Information, Communications Technology, the User Support Officer supports the day-to-day operations of the Ministry. This includes systems implementation, security and recoverability of the Ministry’s computer network and server systems to facilitate efficiency and productivity within the Ministry.

Responsibilities

• • Participates in the development and implementation of programmes for the ICT Unit’s Work Plan and Budget;
• • Supports and participates in the development of training programmes for staff and the use of new equipment and productivity tools;
• • Prepares and submits reports and other documents, as required;
• • Represents the Ministry/Division/Unit at meetings, conferences and other forum, as required.
• • Keeps abreast of trends and developments in information technology and recommends their adoption/application, where appropriate, to increase the effectiveness and productivity of the Division;
• • Assists in devising measures (e.g. backup, system redundancy, anti-virus prevention, disaster recovery) which will minimize exposure to potential threats and reduce recovery time;
• • Assists in installing and configuring computers;
• • Assists in diagnosing hardware and software problems and makes recommendation for replacing defective components;
• • Assists in the installation of database application on work stations relative to accessing data stored in respective database;
• • Assists in the setting-up of new users;
• • Responds to clients/users within agreed timeframe;
• • Backs up files periodically;
• • Contributes to and maintains systems standards;
• • Participates in setting up of audio-visual equipment for training programmes, interviews, meetings, functions etc;
• • Provides advice and technical support to system users;
• • Performs any other related duties that may be assigned from time to time.

Desired Traits and Characteristics

• • Good oral and written communication skills;
• • Good analytical thinking skills;
• • Good problem-solving and decision-making skills;
• • Good teamwork and co-operation;
• • Excellent customer and quality focus;
• • Ability to use own initiative;
• • Integrity;
• • Good interpersonal skills.
• • Sound knowledge of relevant computer applications and systems;
• • Sound knowledge of client/server network protocols and internet/intranet applications;
• • Proficiency in the use of Microsoft Office Suite and other relevant computer applications and systems.

Qualifications

• • Associate Degree in Computer Studies or related field from an accredited tertiary institution;
• • Three (3) years working experience in the IT field.

Additional Information and Instructions

🗓️ Application Deadline: Applications, accompanied by résumés, should be submitted no later than Monday, 9th December, 2024 to: 👤 Director, Human Resource Management and Development Ministry of Culture, Gender, Entertainment and Sport 4-6 Trafalgar Road Kingston 5 📧 Email: careeropportunities@mcges.gov.jm ℹ️ Subject: User Support Officer (MIS/IT 3) (Band 5) - Corporate and Liaison Services Division 🔑 Please include the job title in the subject line of your email. ⚠️ Note: Only shortlisted applicants will be contacted.

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