Customer Care Assistant (GMG/AM 1)

Summary

The North-East Regional Health Authority, a statutory body under the Ministry of Health & Wellness with responsibility for the management and delivery of health care and public health services within the parishes of St. Ann, St. Mary and Portland, is seeking dynamic, proactive and forward-thinking individuals to fill the position of Customer Care Assistant (GMG/AM 1) at the Port Antonio Hospital & Portland Health Department. Reporting to the Senior Customer Officer / Parish Administrator the incumbent is responsible to assist the general public in all aspects of their interaction with the Organization as the first line of contact to assist with customer inquiries and complaints and interact with customers to provide and process information. Salary Range: 💰 $1,439,455 – $1,935,907 JMD per annum.

Responsibilities

• • Ensures courteous treatment of all staff and visitors to the Organization and via telephone.
• • Provides accurate information in-person and via phone/email
• • Customers’ enquiries and complaints recorded and dealt with.
• • Researches, compiles and delivers information to the Customer Care Officers and Unit Head.
• • Perform all telephone operating duties
• • Reports faults and defects to Unit Head and Service Providers.
• • Ensures that systems, procedures and working practices are implemented accurately in accordance to established format

Required Skills

• • Knowledge of Customer Service, telephone ethics and techniques.
• • Knowledge of Office Management and Ethics
• • Switch Board Operating Skills
• • Knowledge of the MDA’s policies and procedures
• • Strong customer service orientation
• • Good oral and written communication skills
• • Good time management skills

Qualifications

• • Diploma in Management Studies with two (2) years’ experience in a similar role.
OR
• • At least five (5) subjects at the CXC General proficiency/GCE O ’levels including English Language and a numeric subject.
• • 3 years’ experience in a similar field

Additional Information and Instructions

Applications along with resumé should be submitted no later than Friday, 2025 May 16 to: The Director, Human Resource Management & Development North East Regional Health Authority 34-38 Ocean Village Shopping Centre Ocho Rios, St. Ann 📧 Email: jobs@nerha.gov.jm 📠 Fax: (876) 795-2747 ℹ️ Subject: Customer Care Assistant (GMG/AM 1) 📜 N.B. Please include the job title in the subject line of your email. 🙏 Note: We thank all applicants for responding; however, only shortlisted candidates will be contacted.

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