Customer Service Representatives - Financial Services

Summary

We are looking for individuals passionate about service and making an impact to join our itel Family in Montego Bay. Our representatives are responsible for providing exemplary service while handling customer inquiries about products and services across a myriad of industries.

Responsibilities

Representatives will respond to all customer requests and queries regarding services rendered, as well as product and account information by:

• • Handling all customer inquiries through various channels (telephone, chat, email) in a professional manner
• • Meeting or exceeding your daily and monthly performance targets while maintaining maximum service availability
• • Provide thorough responses to customer queries by using your knowledge of our business processes. Understand basic business knowledge to ensure accuracy in all customer queries
• • Identifying opportunities for service improvement
• • Accurately documenting the details of all customer interactions
• • Ensure quality levels prescribed by clients are consistently met

Required Skills

• • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• • Excellent verbal and written communication skills
• • Proficient MS Office skills, primarily MS Word, Excel and Outlook required
• • Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

Qualifications

• • A minimum of 3-4 CXC/CSEC subjects or equivalent
• • At least one (1) year of customer service or call center experience
• • Must be willing to work onsite
• • Must be available to work any 8-hour shift

Additional Information and Instructions

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

About itel

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

Share This Job