Team Lead, Global Service Center

Summary

Lead and manage a team of onboarding and back-office specialists, overseeing daily operations, optimizing workflows, and collaborating with internal teams to enhance customer experience, efficiency, and operational success.

Benefits

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• • Provided computer equipment tailored to your role
• • Stock grant opportunities dependent on your role, employment status and location
• • Additional perks and benefits based on your employment status and country
• • The flexibility of remote work, including WeWork access where available

Responsibilities

• • Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation, payroll, credit control and visa processing , and many other duties;
• • Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
• • Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
• • Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
• • Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
• • Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

Qualifications

• • You have proven experience leading RFP; Knowledge-management or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 year.
• • You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
• • You are a flexible team player, and enjoy working on a diverse team.
• • You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

• Bonus Points:

  • • Previous experience with operations/ payroll /mobility /credit control or finance/ accounting
  • • You have experience working with clients and team members from multiple countries and across multiple time zones
  • • You have experience working on a remote team
  • • You have experience working at a high growth start-up or scale up
  • • You have Fintech or HR tech experience
  • • You are multilingual

About Deel

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

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