Direct Sales Agent Team Leader - Western Region

Summary

The objective of the role is to identify and pursue sales opportunities for the FTTH Product Portfolio. Drive revenue generation initiatives through the strategic alignment resources to achieve business objectives.

Responsibilities

• Strategic Profile:

  • • Lead sales team in consistently following the sales methodology and best practices.
  • • Create strategic partnerships with organizations, agencies and institutions across the island which will assist in the further promotion and reselling of the Digicel + Service.
  • • Driving the professional development of Sales staff (direct reports), including mentorship, training, and performance evaluation.
  • • Effectively execute presentation on Digicel + services and offerings at board meetings, conferences and other specialized events.
  • • Full compliance with the use of prescribed CRM tools for optimal business intelligence.
  • • Liaise with critical departments such as Customer Care, Marketing and Technical Support in ensuring that clients uptime is maintained at optimal levels in accordance with companies S.L.A agreements.
  • • Prepare timely sales forecasts and prepare a management level report for revenue projection for the current month, quarter and year. Collect and communicate marketing requirements and competitive data, including pricing, feature needs and value proposition strategies to product stakeholders and senior management.

• Team Supervision:

  • • Provide effective leadership for assigned Direct Sales Agents. Create and execute sales strategies geared at achieving to ach set targets keeping with the outlined business strategy.
  • • Supervise the process flow associated with service delivery from point of customer prospecting through to billing
  • • Assist with the creation and implementation of employee recognition programmes and
  • • initiatives specifically designed to assist the department in achieving its set targets and objectives

Required Skills

• • Excellent interpersonal skills
• • Excellent time management skills and ability to multi-task
• • Excellent communication skills (verbal/ written)
• • Flexible and quick-thinking
• • Must be customer oriented
• • Ability to rapidly learn new tools and understand customers’ environments

Qualifications

• • Minimum of Eight (8) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or four (4) CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification
• • Minimum requirement of advanced computer skills
• • Over 5 years previous sales experience, with demonstrated success
• • Over 3 years previous experience in a customer service environment
• • Sound knowledge of the Internet

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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