Customer Service Representatives - Loans

Summary

Assist applicants with verifying eligibility and processing of loan request.

Responsibilities

• • Review, determine qualification and Process loan applications
• • Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
• • Review loan agreements to ensure that they are complete and accurate according to policy
• • Correspond with applicants to improve application and respond to questions about the process
• • Update documentation as and when requested
• • Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
• • Develop good product knowledge and use it to resolve issues
• • Maintain performance standards of the company
• • Maintain current product knowledge by using available resources post training
• • Adhere to stated policies and procedures of the Company
• • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Required Skills

• • Very good written and oral communication skills
• • Excellent persuasive skills
• • Results orientation
• • Ability to think critically
• • Detail orientation
• • Assertiveness
• • Must be analytical
• • Team Player
• • Innovative & strategic
• • Tenacity
• • Openness to constructive criticism

Qualifications

• • Minimum 3 CXC passes including English A
• • Aptitude for multitasking (work with multiple interfaces)
• • Prior call center experience a plus
• • Must be willing to work onsite
• • Must be flexible to work any 5 days between Monday to Saturday - (Saturdays are Mandatory) and or public holidays
• • Must be willing to work a schedule between 6;30 am to 10;00 pm

Additional Information and Instructions

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

About itel

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

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