Technical Support Specialist

Summary

The position of Technical Sales Support Specialist has been created to work with the Business Solutions Team to grow the business through our customers and meet revenue targets. The position requires the role holder to understand our customers’ business needs and processes and to design solutions capable of resolving these needs within the constraints of quality, cost and time. The role holder will be seen as the technical authority and knowledgeable on the suite of product offerings from Digicel Business Solutions.

Responsibilities

• • Understand the full portfolio of GSM and IOT products and services provided by Business Solutions.
• • Support the design, installation. Integration , delivery and troubleshooting of Business Services
• • Meet with customers and potential customers to gather information, understand business processes and develop an initial understanding of the solution requirement.
• • Produce and document solution designs and network topology diagrams to support the technical solution being proposed.

• Able to demonstrate the use of consulting skills including:

  • • questioning, listening, ideas development, permission & rapport & influencing.
• • Act as a technical design authority resource to both internal and external clients.
• • Carry out proof of concept trials and technology demonstrations for partners & enterprise level customers.
• • Delivering hands-on technical trainings

Required Skills

• The successful applicant will need to demonstrate a track record of achievement in previous roles and a hunger for achievement. The successful candidate will need to have the following skills:

  • • Ability to present at board level to Corporate clients
  • • IOT Solutions
  • • Excellent Problem Solving
  • • Excellent communicator both verbally and through clear documentation
  • • Highly motivated, charismatic, confident.
  • • Good communication skills both written and oral.
  • • Excellent interpersonal skills
  • • Team player - establish good working relationships with the wider team
  • • Good Planning and Organizational Skills.
  • • Excellent networking skills.
  • • Being able to work under pressure and still maintain high level of professionalism.

Qualifications

• • Associate Degree/Degree in an IT or Engineering discipline.
• • Ability to demonstrate capability for solution based complex sales.
• • At least 3 years’ experience in similar role

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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