Human Resource Associate

Summary

The Human Resources (HR) Unit provides support to the Multi-Country Office (MCO) management in ensuring that the office is appropriately staffed with high quality and engaged personnel who receive the guidance, feedback, and development they need to fully contribute to the CO’s agenda and Sustainable Development Goals. The HR team applies strategic human resource management policies, procedures, programs and solutions – that leverage both technology and analytics – to promote a strong people management culture and high performing, diverse, inclusive and equitable workplace. Under the direct supervision of the Operations Manager, the HR Associate ensures execution of transparent and efficient HR services in the CO. The HR Associate promotes a collaborative, client-oriented approach and supports the maintenance of high staff morale. The HR Associate works in close collaboration with the Programme, Operations, and project teams in the MCO, UNDP HQ, OHR Business Partners, and staff in GSSC and other UN Agencies to exchange information and resolve complex HR-related issues. UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Responsibilities

Under the direct supervision of the Programme Specialist- Policy, with deployment to functional units, the Intern will provide support for the following tasks:

• Ensure effective administration and implementation of HR strategies and policies:

  • • Ensure full compliance of records and reports with UN rules, regulations, and UNDP policies, procedures, and strategies; effective implementation of the internal controls; and proper functioning of the HR management system and practices.
  • • In consultation with the direct supervisor and office management, support MCO HR business processes mapping, and provide input to content elaboration and update of internal HR Standard Operating Procedures (SOPs) where needed in MCO to supplement SOPs issued by GSSC/OHR. Adapt processes and procedures where necessary to meet the needs of MCO.
  • • Provide information to management and personnel on the implementation of HR policies, corporate strategies, rules and regulations, HR business processes, and proper use of contractual modalities.
  • • Collect information and support to UNDP’s participation in inter-agency exercises and surveys, such as comprehensive and interim local salary survey, hardship, and place-to-place surveys, in coordination with the direct supervisor.
  • • Collect information on the risk management of Multi-country Office HR activities to proactively manage and mitigate the risk.

• Provide HR services to the UNDP MCO and other UN agencies, including recruitment and staffing:

  • • Implement recruitment processes in coordination with GSSC and locally with Hiring Managers that includes drafting job descriptions, providing input to job classification process, drafting vacancy announcements, screening candidates, participating in interview panels, providing support for the submission of compliance reviews as per the actions delegated to the MCO. In coordination with Hiring Managers, submit requests and appropriate documentation to GSSC for non-delegated actions.
  • • Facilitate creation and update of positions in ERP (or create positions if delegated) and association and update of positions to chart fields, in coordination with budget owners.
  • • Follow up with Finance staff and GSSC on Global Payroll issues.
  • • Monitor and track all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments, and separations through ERP and other relevant corporate platforms.
  • • Process timely contract management actions, in close coordination with supervisors and senior management.
  • • Provide support to process benefits and entitlements delegated to the MCO, as applicable and in coordination with the direct supervisor and management, such as medical evacuations, R&R, safety and security interventions.
  • • Maintain MCO staffing table and local rosters where relevant.
  • • Validate cost-recovery charges in ERP for HR services provided by UNDP to other Agencies.
  • • Provide assistance to the contract management, payroll, and separations in coordination with GSSC in accordance with the delegation of authority given to the MCO.
  • • Provide HR support and services to the UN system, including provision of information on personnel benefits and entitlements to UN agencies in line with UNDP policies and in coordination with GSSC as applicable.
  • • Provide administrative support to retirees as applicable.

• Ensure proper staff performance management, talent management and career development in MCO:

  • • Provide background information and maintain related data acting as Secretary to formal MCO management groups responsible for collectively reviewing and discussing MCO staff performance, talent, and development needs.
  • • Provide assistance to Performance Management reporting and monitoring.
  • • Provide input to the MCO-wide Learning plan’s preparation in consultation with the Senior Management

• Ensure facilitation of knowledge building and knowledge sharing in the CO:

  • • Organize training for the Operations and projects staff on HR issues.
  • • Assist in the creation and implementation of a local onboarding plan, leveraging corporate resources.
  • • Synthesize lessons learned and best practices in HR.
  • • Make sound contributions to knowledge networks and communities of practice.
• • The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

• Supervisory/Managerial Responsibilities:

  • • May supervise clerical and support staff in the HR unit.

Required Skills

• Achieve Results LEVEL 2:

  • • Scale up solutions and simplifies processes, balances speed and accuracy in doing work

• Think Innovatively LEVEL 2:

  • • Offer newideas/open to new approaches, demonstrate systemic/integrated thinking

• Learn Continuously LEVEL 2:

  • • Go outside comfortzone, learn from others and support their learning

• Adapt with Agility LEVEL 2:

  • • Adapt processes/approaches to new situations, involve others in change process

• Act with Determination LEVEL 2:

  • • Able to persevere and deal with multiple sources of pressure simultaneously

• Engage and Partner LEVEL 2:

  • • Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

• Enable Diversity and InclusionLEVEL 2:

  • • Facilitate conversations to bridge differences, considers in decision making

Qualifications

• • Secondary education with specialized certification in HR is required
• • A university degree in Human Resources, Business Administration, Public Administration, Management or an equivalent field will be given due consideration, but it is not a requirement.
• • Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively responsible HR and/or administrative experience at the national or international level is required.
• • Experience in the use of computers and office software packages (MS Word, Excel, etc.) is required
• • Advanced knowledge of web-based management systems such as ERP such as Quantum is an asset.
• • Professional certification in Human Resource is an asset
• • Proficiency in oral and written English, is required.
• • Fluency in the UN language of the duty station is required.

Additional Information and Instructions

The interns will be responsible for providing his or her own laptop. Internet access and printing facilities will be available at UNDP during the internship.

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