Client Relations Manager

Summary

We are seeking to recruit a suitably qualified and experienced candidate to fill the position of Client Relations Manager for JN Bank Small Business Loan - Region 1 . The Client Relations Manager is responsible for managing the relationship with internal and/or external customers and key suppliers. He/she will manage the team, the communication and the workflow and service delivery so that the team and individual objectives are met, and the unit’s standards are consistently maintained.

Responsibilities

• Planning & Executing:

  • • Develop unit/department plan to meet strategic and operational objectives.
  • • Cascade Unit plan by defining unit and individual team objectives and targets.
  • • Ensure that all individual objectives and targets are discussed and agreed with each staff member.
  • • Report on the status and results of strategic and operational activities and initiatives.

• Team Management:

  • • Coordinate the provision of tools, technology and facilities required to allow staff to work effectively.
  • • Lead the development of job descriptions and short- and long-term assignments for members of the team.
  • • Assist staff members with learning and development activities that are needed for job performance Help identify training, coaching and other learning support needed to address performance, skills or knowledge gaps.
  • • Managing the Region’s Credit Portfolio
  • • Lead the execution of Business Development strategies for the region.
  • • Supervise Client Relations Officers (CROs) at all stages of the loan cycle (direct marketing, loan assessment and analysis, preparation of loan proposal, monitoring of clients etc.).
  • • Chair Regional Level Credit Committees and analyze and asses’ loans for repayment ability, risk and other factors as per the organization’s credit policy and procedures .
  • • Ensure robust controls and a strong governance framework for monitoring delinquency.

• Marketing, Promotions and Public Relations:

  • • Promote the credit program within the communities served by the region.
  • • Maintain relations with community organizations and members of the communities served by the region.
  • • Participate in speaking engagements, panel discussions etc. that promote the sector and the company.

Required Skills

• • Demonstrates effective analytical and communication skills.
• • Demonstrates a pro-active approach to the region’s leadership and initiates action.
• • Expert knowledge of JNSBL’s credit and non-credit products.
• • Excellent knowledge of JNSBL’s procedures and actively recommends improvements.
• • Good IT skills, good knowledge of the Micro Business Sector.
• • Demonstrates honesty, integrity and commitment to the core values, mission and Code of Conduct of JNSBL.

Qualifications

• • B.Sc. with seven (7) or more years relevant experience or Masters with more than three (3) years’ experience.
• • Training in Supervisory Management.

Additional Information and Instructions

CLOSING DATE FOR APPLICATIONS: MAY 20, 2025

About Jamaica National Bank Limited

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

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