-2pWp4YzRZp20zJ93nbspihzYHDw-2sI6RfoHfF3hMTeS5VzN3n5VXw0.webp)
Systems Support Specialist
Summary
Under the general direction of the Manager, Information Technology, the Systems Support Specialist is responsible for ensuring the reliability, performance, and longevity of the organization's IT infrastructure. This role involves diagnosing, repairing, and maintaining both hardware and software components of IT equipment, including computers, printers, peripherals, servers, networking devices, and associated software applications. The incumbent contributes by minimizing downtime, optimizing system performance, and ensuring seamless operation of equipment across the organization. 💰Salary Range: $3,501,526 JMD per annum
Responsibilities
- • Maintains hardware by conducting routine inspections, repairs, upgrades, and replacements of hardware components such as desktops, laptops, servers, printers, scanners, and networking devices.
- • Performs in-depth diagnosing and repair hardware failures, troubleshooting issues inclusive of performance degradation and compatibility and ensuring optimal functionality.
- • Installs, configure, update, and troubleshoot software applications, operating systems, drivers, and utilities across various platforms (e.g., Windows, macOS, Linux).
- • Resolves software conflicts, apply patches, and ensure compatibility with hardware components.
- • Develop and implement preventive maintenance schedules and procedures to proactively identify and address potential issues before they escalate.
- • Monitor and ensure system performance and resource utilization across all Computer Labs, Libraries, Reading Room and Exhibition Galleries maximizing operations.
- • Implement performance tuning measures, software optimizations, and configuration adjustments to improve efficiency and productivity.
- • Backup and safeguard critical data during repair and or maintenance on IT systems and perform data recovery exercises to restore operations.
- • Assist Network Administrator in implementation of security measures, protocols, and best practices to protect IT equipment, data, and networks from cyber threats, malware, and unauthorized access.
- • Assists the Network Administrator in network cable installation, inclusive of terminating, labelling, testing and documenting networks.
- • Assist Database Administrator and Management Information Specialist (MIS) in database and website recovery procedures.
- • Participates in cross training and skills sharing within the department and across the Organization.
- • Performs video conferencing and audio-visual setup for events and meetings.
- • Submits service call forms to Help Desk Support Officer.
- • Assists in deaccessioning of IT Equipment across Organization.
- • Foster a positive user experience by delivering timely support and ensuring user satisfaction.
Required Skills
- • Proficiency in diagnosing and troubleshooting hardware and software issues across various platforms and devices.
- • Strong knowledge of computer hardware components, peripherals, operating systems, and software applications.
- • Strong knowledge with diagnostic tools, testing equipment, and software utilities used in hardware and software maintenance.
- • Knowledge and ability to install, label, test and repair network cable, network drop and other network devices.
- • Excellent problem-solving skills, attention to detail, and ability to work under pressure.
- • Effective communication and interpersonal skills, with the ability to interact professionally with end-users and colleagues.
- • Capacity to work independently and collaboratively in a dynamic, multi-faceted environment.
Qualifications
- • Associate or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Diploma in Computer Science or Information Technology related field with:
- • Technical certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician (MCDST))
- • One (1) years’ proven experience diagnosing and resolving hardware, software, and network issues.
- • Proficiency with Windows and Linux Servers. Operating Systems
Additional Information and Instructions
Applications should be submitted no later than Friday, July 18, 2025 to: Director Human Resource Development and Management Institute of Jamaica 10 -16 East Street Kingston ✉️ Email: personnel@instituteofjamaica.org.jm 📋 N.B. Please include the job title in the subject line of your email. 🔑 Please include the job title in the subject line of your email. Please note that only shortlisted applicants will be contacted.
Share This Job
Job Overview
Title
Systems Support Specialist
Company
Institute of Jamaica (IOJ)Location
Kingston and St. Andrew, JamaicaSalary
See Description
personnel@instituteofjamaica.org.jm
Work Style
On-SiteContract
Permanent
Experience
Mid-Level
Education
Bachelor's Degree
Category
IT & NetworkingSector
Public
👉 Mention IslandHints when applying. Support trusted platforms prioritizing safety!
Never pay fees for applications—requests for equipment, training, or ID verification may signal fraud.
Verify employers via official domains or secure platforms.
See Safety Tips →Similar Opportunities

Supervisor, Third Line Support/Senior System Administrator
Barita Investments Ltd
Kingston and St. Andrew, Jamaica
The Supervisor of Third Line Support is responsible for overseeing the third-line technical support team, ensuring efficient and effective resolution of complex technical issues that cannot be handled by the first and second-line support teams. This role also involves maintaining the production environment, providing primary support for projects, and managing infrastructure upgrades. The Supervisor will continue to function as a Senior System Administrator, contributing to the team's technical expertise and leadership.
-2pWp4YzRZp20zJ93nbspihzYHDw-2sI6RfoHfF3hMTeS5VzN3n5VXw0.webp)
Management Information Specialist (MIS/IT 4)
Institute of Jamaica (IOJ)
Kingston and St. Andrew, Jamaica
To design, develop, administer and manage all websites and online applications for the divisions/departments of the Institute of Jamaica (IOJ). Additionally, to provide first line technical support in areas of cyber security, website backup and recovery, computer hardware/software repairs, ArcGIS, and web-related technology training delivery to all staff, including the Natural History Museum of Jamaica. 💰Salary Range: $3,501,526.00 - $4,709,163.00 JMD per annum

Lead Systems Administrator
Vista
St. James, Jamaica
The Employee Technology Experience (ETX) team provides high-quality IT support for VistaPrint's customer care organization across onsite, hybrid, and remote environments. We ensure employees have the tools and tech they need to deliver exceptional customer experiences. Based in Montego Bay, this team works closely with global colleagues across IT and operations.
Explore Related Job Categories
Job Search Resources
Government of Jamaica Job Listings
Explore official government job vacancies across various ministries and agencies in Jamaica.
Visit SiteWorkplace Politics: A Guide to Surviving & Thriving
Learn strategies to navigate and excel in workplace dynamics.
Read ArticleThe Importance of Soft Skills: Beyond Technical Know-How
Understand the value of soft skills in professional success and how to develop them.
Read Article