Lead Systems Administrator

Summary

The Employee Technology Experience (ETX) team provides high-quality IT support for VistaPrint's customer care organization across onsite, hybrid, and remote environments. We ensure employees have the tools and tech they need to deliver exceptional customer experiences. Based in Montego Bay, this team works closely with global colleagues across IT and operations.

Responsibilities

• • Lead the ETX team to provide in-depth IT support as a senior member, contributing to the smooth daily operations and consistent, high-quality service delivery
• • Collaborate with peers and senior staff to improve IT service delivery and alignment with organizational goals.
• • Act as the final escalation point for critical and high-impact technical issues, providing expert-level solutions within the ETX Montego Bay Team (2nd level of support).
• • Lead major team and global initiatives, such as system migrations or enterprise software rollouts, collaborating closely with other departments to ensure success.
• • Advocate for advanced technology solutions that improve the employee technology experience and support company growth.
• • Act as a technical leader, mentoring junior and intermediate team members to improve the overall skills of the team

Required Skills

• • The ability to prioritize work, work well independently, and work well with others in a team environment
• • Ability to react quickly in an ever-changing environment

• Mastering working in several work environments:

  • • mainly Microsoft, Google, Mac

Qualifications

• • 6+ years of system administration
• • Completes work with a limited degree of supervision
• • Experience with cloud platforms and solid understanding of networking concepts (Zero Trust), protocols, and security practices
• • Strong interpersonal and communication skills – Fluent English level
• • Has developed proficiency in a range of analytical processes or procedures to carry out assigned task

Additional Information and Instructions

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

Share This Job