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Supervisor, Third Line Support/Senior System Administrator

Barita Investments Ltd Kingston and St. Andrew, Jamaica Updated: July 9, 2025

Summary

The Supervisor of Third Line Support is responsible for overseeing the third-line technical support team, ensuring efficient and effective resolution of complex technical issues that cannot be handled by the first and second-line support teams. This role also involves maintaining the production environment, providing primary support for projects, and managing infrastructure upgrades. The Supervisor will continue to function as a Senior System Administrator, contributing to the team's technical expertise and leadership.

Responsibilities

  • Supervision and Leadership:

    • • Lead the third-line support team, providing guidance, mentorship, and performance management to ensure high-quality technical support and customer service.
  • Technical Escalations:

    • • Manage technical escalations from the second-line support team, ensuring timely and effective resolution of complex issues.
  • Project Support:

    • • Provide support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies. Provide tertiary
  • support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies. Optimization of Hardware, Virtualization & Cloud Environments:

    • • Focus on hardware and virtualization technologies. Optimize cloud environments, including Azure and Amazon Web Services assets and services.
  • Network Engineering:

    • • Handle network engineering tasks, including routing and switching on-premise and within cloud environments.
  • Backup Management:

    • • Ensure robust backup management practices are in place to protect data and ensure business continuity.
  • Research & Design:

    • • Identification of new technologies to support current and future needs of the business.

Qualifications

  • • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • • Minimum of 5 years of experience in system administration and technical support.
  • Strong knowledge of:

    • • Experience in the following
  • • Management, PBX Telephony, Vulnerability Management, Networking and Switching.
  • • Proven experience in leading and managing technical support teams.
  • • Excellent problem-solving skills and the ability to handle technical escalations effectively.
  • • Experience in the responsible use of Artificial Intelligence for completing tasks or improving workflow.
  • • Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator) are a plus.

Additional Information and Instructions

  • All employees are expected to uphold the highest standards of ethical behavior and integrity. This includes:

    • • Demonstrating honesty, transparency, and accountability in all professional activities.
    • • Adhering to the organization’s cyber risk management framework and contributing to a culture of cyber risk awareness.
    • • Complying with internal policies, legal obligations, and regulatory requirements, including those related to information security, data protection, and risk governance.
    • • Reporting any observed or suspected unethical behavior or policy violations through the appropriate channels.
    • • Participating in ongoing training and awareness programs to maintain a strong ethical and compliance culture.

Thank you for considering Barita Investments Limited as your employer of choice. Note that only shortlisted applicants will be contacted. Application deadline: July 18, 2025.

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Job Overview

đź’Ľ

Title

Supervisor, Third Line Support/Senior System Administrator

🏢
đź’°

Salary

Not Disclosed

🏠

Work Style

On-Site
đź“„

Contract

Permanent

🎓

Experience

Mid-Level

📚

Education

Bachelor's Degree

🏷️
👥

Sector

Private

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