Supervisor, Third Line Support/Senior System Administrator

Summary

The Supervisor of Third Line Support is responsible for overseeing the third-line technical support team, ensuring efficient and effective resolution of complex technical issues that cannot be handled by the first and second-line support teams. This role also involves maintaining the production environment, providing primary support for projects, and managing infrastructure upgrades. The Supervisor will continue to function as a Senior System Administrator, contributing to the team's technical expertise and leadership.

Responsibilities

• Supervision and Leadership:

  • • Lead the third-line support team, providing guidance, mentorship, and performance management to ensure high-quality technical support and customer service.

• Technical Escalations:

  • • Manage technical escalations from the second-line support team, ensuring timely and effective resolution of complex issues.

• Project Support:

  • • Provide support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies. Provide tertiary

• support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies. Optimization of Hardware, Virtualization & Cloud Environments:

  • • Focus on hardware and virtualization technologies. Optimize cloud environments, including Azure and Amazon Web Services assets and services.

• Network Engineering:

  • • Handle network engineering tasks, including routing and switching on-premise and within cloud environments.

• Backup Management:

  • • Ensure robust backup management practices are in place to protect data and ensure business continuity.

• Research & Design:

  • • Identification of new technologies to support current and future needs of the business.

Qualifications

• • Bachelor's degree in Information Technology, Computer Science, or a related field.
• • Minimum of 5 years of experience in system administration and technical support.

• Strong knowledge of:

  • • Experience in the following
• • Management, PBX Telephony, Vulnerability Management, Networking and Switching.
• • Proven experience in leading and managing technical support teams.
• • Excellent problem-solving skills and the ability to handle technical escalations effectively.
• • Experience in the responsible use of Artificial Intelligence for completing tasks or improving workflow.
• • Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator) are a plus.

Additional Information and Instructions

• All employees are expected to uphold the highest standards of ethical behavior and integrity. This includes:

  • • Demonstrating honesty, transparency, and accountability in all professional activities.
  • • Adhering to the organization’s cyber risk management framework and contributing to a culture of cyber risk awareness.
  • • Complying with internal policies, legal obligations, and regulatory requirements, including those related to information security, data protection, and risk governance.
  • • Reporting any observed or suspected unethical behavior or policy violations through the appropriate channels.
  • • Participating in ongoing training and awareness programs to maintain a strong ethical and compliance culture.

Thank you for considering Barita Investments Limited as your employer of choice. Note that only shortlisted applicants will be contacted. Application deadline: July 18, 2025.

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