Charging System & Service Development Engineer

Summary

Supervise the operation, administration and support of the Ericsson Prepaid Platform (Charging System 4.0/5.0), including upgrade, expansion and network design. Support/Perform processes related to prepaid subscriber management and voucher management. Support Marketing/Products and Customer Care teams to configure promotions and services. Provide support the NOC and Customer Care to resolve network faults and customer issues. As Jamaica is hub for 15 countries in the region, the job will require support of all islands as it relates to nodes and services which are centralized in Jamaica.

Responsibilities

• Management:

  • • Prepare reports including weekly management reports and incident reports as required and present to Senior Engineer or Manager

• Engineering:

  • • Participate in design and recommended solutions to improve performance and network resilience related to Ericsson Prepaid Charging System
  • • Configure Commercial products and promotions as they are requested by the Commercial teams
  • • System log and statistical load parameters and make recommendations for system optimization, expansion and upgrade
  • • Supervise and assist where necessary in customer site preparation and acceptance testing of newly installed systems
  • • Execute the assignments related to Charging System integrations/upgrades and deployments

• Operations Administrations and Maintenance (OAM):

  • • Supervise the performance of maintenance routines on all systems, including backup and health checks
  • • Manage the correction of any faults that are encountered to prevent or mitigate service outage
  • • Where faults are escalated, manage CSRs/tickets to ensure issues are addressed in a timely fashion (requires working relationship with vendors)
  • • Manage changes to the network for maintenance, repair, and expansion, upgrade or service setup
  • • Ensure adherence to the business processes for Change Control
  • • Ensure procedures are followed to minimize error in work
  • • Keep all documentation agreed with Manager updates

• Operations:

  • • Conduct generation, loading, activation, delivery of Recharge Vouchers (require working relationship with top-up agents and distributors). Also, support marking of vouchers as damaged or stolen. All according to business processes.
  • • Conduct provisioning of prepaid subscriptions, including bulk loading, conversions, and dual accounts
  • • Configure and manage products and promotions on the Charging System and related applications for the Markets on the Jamaica hub
  • • Conduct Node maintenance, backups, and write/update documentations related to network topologies according to internal processes and procedures
  • • Support Customer Care, Fraud/Business Risk (to add/remove users from system, investigate anomalies); Marketing (to configure systems parameters to product requirements); IT/ Operations with Ad HOC requests related to Charging System and product/promotion configurations
  • • Carry health check and audits of the Charging System and configured Products/Promotions assigned as per periodic requirements, under the guidance of Manager

Desired Traits and Characteristics

• • Excellent trouble shooting and problem analysis skills
• • Excellent communication and interpersonal skills

Required Skills

• • Charging System 16/17 OAM
• • Database Management (Oracle, Sybase, Cassandra)
• • DB practices and software frameworks such as Hadoop, bigdata
• • Operating Systems (Unix, Linux, Windows) Administration
• • Data and Telecommunications
• • Software Engineering
• • GSM and LTE/WCDMA understanding
• • Interfaces, in depth understanding, SOAP, xml, REST, CLI, CAI
• • Excellent trouble shooting and problem analysis skills
• • Excellent communication and interpersonal skills

Qualifications

• • B.Sc. Degree in Electrical, Electronics, Engineering or Computer Science, Software Engineering and Master’s degree will be an additional asset
• • 5+ years working experience with IN or VAS domain
• • Expertise in OS/DB Management and Telecom/IT protocols
• • Excellent understanding of network interface protocols, data decoding and scripting skills
• • Ability to cross perform in multiple VAS domains
• • Work load management, team building and management skills

Additional Information and Instructions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

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